BestTrack Order Tracking

I'm reaching out personally about the review you left on BestTrack. First off — thank you. You took the time to tell us exactly what wasn't working, and every point you raised was valid. Reviews like yours are honestly how the app gets better, so I wanted you to know we didn't just read it — we went straight to work on it.
Here's what's shipping on Thursday, October 29:

1. Chinese loading text on the tracking page — fixed
You're right, nothing should ever appear in the wrong language on your own storefront. We're auditing every single customer-facing string in the app — loading states, buttons, error messages, the whole tracking flow — so it always follows your store's language automatically.

2. New "Info received" notification — added
Your customers will now get an email the moment a shipping label is created and the tracking number is issued, instead of only hearing from you once the package enters transit. The template is fully customizable, just like the rest of your notifications.

3. Emails will come from your address — not ours
All customer-facing emails will default to the sender address you specify in your settings, so every order update looks and feels like it comes from your brand.

Thanks for the kind words! Glad Dropshipping Mode is working well for you. This feature was specifically built for dropshipping merchants like yourself. A couple of tips that might help you get even more out of it:
Add warehouse checkpoint events before the tracking goes live. This keeps your customers informed right from the moment they place an order, so they know their order is being actively processed — no more "is my seller even working on this?" anxiety.

If your order processing happens in China, you can mask the origin and display it as "US-based" to your customers. This way, shoppers perceive you as a local brand, which boosts trust and reduces customer inquiries.
Feel free to reach out if you have any questions or feature requests. Always happy to help!

— Standhigher Inc. Team

Bonjour Trousella,

Le français est désormais disponible sur la page de suivi client ainsi que pour les différents statuts de suivi.

Merci d’avoir porté ce point à notre attention. Nous espérons que cette mise à jour vous permettra d’utiliser pleinement l’application sur votre boutique française.

Si vous avez la moindre question, n’hésitez pas à nous contacter. Nous serons ravis de vous aider.

Op it stuit stipet ús trackingpage ferskate talen lykas Dútsk, Frans, Italjaansk, Spaansk, Sineesk en Ingelsk, wolkom om dizze funksje wer te besykjen, en as jo problemen tsjinkomme kinne jo in e-mail stjoere nei support@standhigher.com

Thank you for your kind review! We’re glad our support team was able to respond quickly and resolve your issue. We’re always here to help!

Thanks for your support! We want new stores to have a complete tracking experience without paying from day one. Wishing you plenty of new orders!

We've launched a new feature called Dropshipping Mode, which is super friendly for merchants who do one-piece dropshipping. Once you turn it on with one click:
1. You can hide custom region names in the tracking.
2. Before the official tracking goes online, merchants can create new logistics node events, like 'packaging in warehouse QC'.
3. You can choose to automatically push these new logistics events to the consumers linked to the orders, reducing their concerns and preventing order cancellations due to long periods without tracking updates.

Thanks for the kind words! We appreciate your support and are here if you ever need a hand.

Thank you for your recommendation! We’re glad Dropshipping Mode is working well for your store. It lets you hide or replace keywords and customize tracking updates to suit your needs.