BestTrack Order Tracking

Thank you for your kind review! We’re glad our support team was able to respond quickly and resolve your issue. We’re always here to help!

I'm reaching out personally about the review you left on BestTrack. First off — thank you. You took the time to tell us exactly what wasn't working, and every point you raised was valid. Reviews like yours are honestly how the app gets better, so I wanted you to know we didn't just read it — we went straight to work on it.
Here's what's shipping on Thursday, October 29:

1. Chinese loading text on the tracking page — fixed
You're right, nothing should ever appear in the wrong language on your own storefront. We're auditing every single customer-facing string in the app — loading states, buttons, error messages, the whole tracking flow — so it always follows your store's language automatically.

2. New "Info received" notification — added
Your customers will now get an email the moment a shipping label is created and the tracking number is issued, instead of only hearing from you once the package enters transit. The template is fully customizable, just like the rest of your notifications.

3. Emails will come from your address — not ours
All customer-facing emails will default to the sender address you specify in your settings, so every order update looks and feels like it comes from your brand.