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Very fast & helpful response at sorting out an issue.
Thankyou.
So far, so good! I switched over from another contact form because an increasing number of folks were reaching out to me on facebook saying they were unable to find contact information on my website. I hope this switch fixes that problem. I was able to get it to work quickly, and it's appearing across all my devices, but since it has only been installed for an hour or so, I haven't received any messages yet ;-)
update years later in 2024: I've had a great experience using Zotabox, so far! The EU cookies notification feature is what drew me there initially, but have found the customizable contact form and the alert pop-ups very helpful, too. Thanks!
setting up the app is a PIA. every time i try to do something on the webiste for set up i have to sign in. There is no indication that my work has been saved. looking for a replacement.
Hello John,
Thank you for your feedback! We truly apologize for the setup difficulties.
You shouldn’t need to sign in repeatedly via the Shopify admin panel, you will stay signed in once you have logged in to your Shopify admin account.
And we’re improving the save button for better clarity.
I noticed your Contact Form is still active and working well.
Our 24/7 support team has emailed you to address everything—we’d love to resolve this for you as soon as possible!
All the best,
Manuel
Zotabox Team
despite constant issues with their products, the customer support is uninterested and unwilling to help or solve the ongoing issues. they simply pretend that they cannot SEE the problem.
Hi Marina,
You know that we showed you screenshots showing our tools working on your website. We also explained multiple times that our email capture tools will NOT display again if you enter your email - to avoid annoying your customers.
You blocked us after contacting our customer support this last time. We were always willing to support you.
I noticed the last time you contacted our customer support, NONE of your tools were turned ON - that might be the problem, but unfortunately you blocked us before we could reply to you. We wish you the best with your online business.
Well made and friendly to users
Amazing app! Highly recommended!
Wow is perfect :) 100% Wonderful
Looks great and so easy to set up!!
Easy to set up and working as described
Just awesome. Very easy to use. Thank you!
