BR ‑ Better Reports

I am so thrilled that I discovered Better Reports. It has made a world of difference. We have atypical reporting needs as a nonprofit, and not only does Better Reports have the capability to get me the reports I need, but the folks who work on the app are amazing! I was a bit turned off at first that you couldn't get phone support, but they are so attentive to email communication that it doesn't matter. I was able to explain our bizarre and specific needs, and they made us custom reports and explained to us what was and wasn't possible within shopify as well as suggested some work arounds to get the info we needed. And, every time I come up with a new need, there they are responding to my many questions. I've loved working with everybody there. You can't go wrong with Better Reports, high value if you need anything beyond shopify's canned reports.

This App works fantastic!!! We have the Basic Shopify eCommerce plan, but also use Shopify POS for our small retail store. For my retail store, I needed to be able to generate a couple reports where weekly or monthly sales could be run for a specific vendor or product. Shopify Analytics would not give me this option. Turned-out I needed to have the "regular" Shopify plan (not basic) in order to get access to the "better" retail reports! This would have cost me $50 extra per month, at least. For $19 per month, I was able to use Better Reports, to get the exact reports I needed. Saves me $30+ per month by using this App! Also, they give a trial period before starting monthly charges, which gave me time to ensure that the app would be able to generate the reports I needed, which they did. They also will create custom reports for you, if needed. Definitely recommend.

We've been using this app for a few years now. It's very customizable and we use it for everything from fraud review reports, late order reports, a variety of sales trackers, and ad hoc investigations when something is looking a little unusual on our end. My only complaint is that when trying to customize a report, sometimes certain attributes aren't available to select in one report, but are available in another. As I often pull up a default report first and then modify it according to my specific needs, sometimes this can be a pain. Fortunately, Better Reports support is great and they will quickly add missing attributes to reports, or create custom attributes as needed if you reach out to them. Today, they just helped us out with a custom date range filter which is super helpful. We've never not been able to successfully build a report we needed or wanted with Better Reports. Great app!

Better Reports really is better! We were in desperate need of an app to write custom reporting to satisfy the requirements of several business areas along with something that allowed us to export data and upload it into SAP. This app allowed us to do exactly that. My CTO also worked with their support group, which was responsive and very helpful. The app is extremely easy to use, The reporting data met all of our needs plus gave us ideas for additional reporting. Highly recommended. UPDATE: I have thrown all kinds of questions at them and they always have a fast answer with a perfect solution! 7-8-21 Still loving Better Reports, even after using it for more than a year. It is so useful, robust and their techs are super helpful.
8-31-2022 Still loving this app and it has helped me many times over to trouble-shoot issues in Shopify. I would be lost without it! Support is also fast, reliable and knowlegeable.

The App: A really useful App, it creates detailed reports pulling out all sorts of information in different combinations according to one's needs. The only slight issue I found is not knowing what the various fields meant...saying that, I am not that technical and this is where their fantastic Staff come in.... The Staff: If I need a particular Report, I email and staff have come back to me very fast with a solution and sometimes a video to explain how to acheive what I want!!! BRILLIANT. I must mention Keanna who has been awesome and has always got back to me straight away with a solution on how to tailor a report. Sadly they don't have a phone number so sometimes if one wants a solution on how to achieve a particular report, one has to articulate what one wants in an email. However the response is always swift and if you ask for an explanation on how to do x,y,z; you will get an explanation. I would recommend Better Reports...It is a great product and has saved us hours and hours which we can utilise to focus on the business... Multiform Canada

This is literally the best and most useful app. The reporting goes beyond Shopify reporting and their customer support is stupendous. I email them almost every week asking for a new report to be written and I hear back within 24 hours and sometimes within the hour. Their reporting has been a game changer for my company and they work endlessly to fine tune it until it is exactly to my needs. I had tried numerous reports and when I finally stumbled upon Better Apps I felt like a weight had been lifted. We have many sales channels that Shopify does not have a field to capture in their reports. We use tags. Better Reporting allows me to use these tags in my reports so I am now able to run Wholesale, Trade, POS and Online in separate reports without having to move to an entire separate Shopify for each of them. The reports are also incredibly user friendly, I am now able to make my own if necessary but my Customer Service Expert is always there to help me if I need it. You can also schedule reports to be sent to any team member on a weekly, monthly, quarterly basis. I highly recommend this app!

Kerri Rosenthal
Kerri Rosenthal LLC

Amazing App!!!!!!!!!!! Customer service is on point!!!!

Developer was extremely responsive to questions and open to adding new features. Recommended !

GREAT customer service!!!!!!!!! Just not sure if I need to pay $20 for this service for my business.

its a great app. The reporting is great. the custom report is awesome... i love it and it makes my job easier