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The rep took time refining a custom report that works for my particular needs. I appreciate the prompt response of a report that fit my needs.
This was a timely and in-depth act of assistance to clarify a complicated change in the Shopify database and fix our report with minimal effort on our part. Very good work.
Great app and great support, thank you Claudia! Helped us set up custom reports that automate manual tasks.
Update 25 oct 2024: Best support that I experienced through any Shopify app. Highly recommend Better Reports!
Fantastic support, excellent app. We had to move quickly from our previous host due to server issues and one of our biggest concerns was transitioning reporting. They took care of all of it for us very quickly. Thanks Shane
Really quick and knowledgeable customer service team to work with and a good all around app for reporting. There's a lot that Shopify cannot do and they are too busy to look into very specific reporting so this app is a fantastic add on to our store.
I am thoroughly impressed with this app and use it daily without ever being disappointed. The support team is outstanding, consistently providing assistance whenever I need custom reports. Their reliability and dedication have never let me down, making this app an indispensable tool in my daily operations.
AMAZING. Fast and incredible Extremely accommodating and helpful. The customer service is superb. Highly recommend!!
I have used Better Reports for years. The service of the business and the amazing people who do the work is incredible. Fast, intuitive, so responsive, and so understanding when I haven't thought things through fully and have to make design changes half way through
This is an awesome App with incredible service. You won't be sorry to use it, I promise
Better Reports handles customizable reporting better than any other app we have tested or trialed. Our team has been utilizing this app for 5+ years now, across our marketing, product, and fulfillment teams. Loading times are fast, data exports are consistent, and the team has always been responsive and friendly. The only data limitations we've ever encountered here are from the Shopify API itself. We'd highly recommend this app to other Shopify Plus stores looking for accurate and in-depth reporting.
Wow, it's like having a analytics expert on staff! We recently migrated to Shopify POS from Quickbooks POS. I used to spend a lot of time every week pulling multiple reports from QBPOS, combining and manipulating them in Excel to get the info I needed to analyze sales and inventory. Our Shopify rep recommended Better Reports and I'm sure glad she did! It can be a little intimidating at first because there are SO many reports available. I emailed support for help creating a customized sales report and Claudia got back to me quickly and already had it done. So, I asked her for 3 more reports --and they're done. Fantastic! This will save me a lot of time going forward. I highly recommend this app!
We use this app across multiple stores, and it has proven to be an extremely flexible and reliable reporting tool. One of the key benefits for us has been the ability to sell in Yen while also displaying a secondary custom field that shows the USD cost of each item. This feature has allowed us to generate exactly the type of sales reporting we need. We've also used this reporting tool multiple times to trouble-shoot some of the integration issues we've faced between Shopify and our financial systems.
Their support team is consistently responsive, knowledgeable, and easy to work with. They are always willing to help with customizations, only limited by the capabilities of Shopify itself.
Overall this app has been an invaluable addition to our Shopify platform, giving us a powerful and customizable reporting solution.