BiDeal Bundle Volume Discounts
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The app deletes the deals from time to time and you have to create them again from scratch, it’s very annoying.
First of all, I’m truly sorry for the frustration this caused you. Having to recreate deals is absolutely annoying — and I completely understand why that led to a 1-star review.
However, I want to clarify something very transparently:
BiDeal does not and has never automatically deleted merchant deals on its own. Our system does not run any background job or logic that removes active offers without a direct action (manual deletion or API-triggered changes).
In rare cases, we have seen situations where:
Another discount/bundle app modifies or overwrites Shopify discount data.
A theme or third-party app clears metafields or app-owned data.
Store-level changes (like product deletions, duplications, or bulk edits) unintentionally affect associated deals.
Because we didn’t have the opportunity to reconnect and investigate your specific case, we couldn’t properly audit logs or identify the exact trigger. That’s the part that truly frustrates us — not the rating, but losing the chance to diagnose and fix the root cause for you.
As the founder, I personally stand behind the stability of BiDeal. If you’re willing to reinstall the app or reconnect with us, I will personally:
Audit your store logs
Check for cross-app conflicts
Restore or help rebuild affected deals
Implement safeguards if needed
We are a small, early-stage app, and every issue reported is taken seriously and used to improve the product.
If you're open to it, I would genuinely appreciate another opportunity to investigate this properly.
Huy has been an amazing help. I like this app better than any of the others to start, but they've been able to help me make two customizations that fit with our business model. Highly recommended.
Huy with customer service was amazing to work with. I requested a small customization and they were willing to help me out with it. They were really helpful and communicative. I noticed a small bug when installing and he was very helpful and got it fixed right away.
Wow sehr flexibel und gut strukturiert.
Simple app setup, many options to customize. If there’s any issue, the support team is quick and helpful. Worth trying.
Really appreciate the feedback! Happy the app offers the customization you need and that our support team could help out quickly. Thanks for giving it a shot!
Great app! Works flawlessly and the support team is super quick and helpful. Highly recommend!
Thanks so much for your awesome feedback! We’re glad the app is working smoothly for you and that our support team could assist quickly. Your recommendation means a lot to us!
Great app & support!
Great app, easy to navigate and to apply to your store. Also really amazing support service. 5/5 stars!
Thank you for the wonderful feedback! We’re delighted to hear that the app is easy to use and fits seamlessly with your store. Our support team is always here to help, so it’s great to know you had a positive experience. Your 5-star rating means a lot to us and motivates us to keep improving. Thanks again for choosing our app!
great support from huy
I am dropping this review after using this app for 1 Month , This app has genuinely helped me increase my Average Order Value by 20% — and the best part is, I didn’t have to invest anything extra to get that boost. At first, I thought it wasn’t working properly and left a bad review. But to my surprise, the team reached out within a couple of hours to help me out. The person I coordinated with was super helpful, explained everything clearly, and assisted me step-by-step with the installation. Their support was top-notch, and I truly appreciate the way they handled it. Big thanks to the team for both the amazing app and the excellent service!
