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Responsive, proactive, proactive, friendly, and just working. These guys rock.
I can't cancel the subscription. I will remove the review if you cancel it.
I hate apps that have the right to not give you the option to do this on your own. We need more regulations on Shopify app store regarding this.
No one will reply to any of your messages. This app installation does not work, need help from a technician, sent numerous messages with no reply, do not install this app.
Dear Merchant,
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We sincerely apologize for the inconvenience you've experienced with our app installation and support. We understand how frustrating it can be when you're in need of assistance and don't receive timely responses.
We have checked our records and found that we have already replied to your support ticket. However, it seems our emails might not have reached you.
We would greatly appreciate the opportunity to make things right. If you could give us a second chance, we would be happy to schedule a Google Meet call with screen sharing facility to assist you in real-time with the installation and configuration of the app for your Shopify store.
Our support specialist will assist you in completing the app setup and troubleshoot any issues you are facing.
Please reply to this message or reach out to us at support@simprosys.com to schedule a convenient time for the Google Meet call.
Thank you for your patience and understanding. We are committed to ensuring you have a smooth experience with our app.
Regards,
Milan Vaghela
Simprosys InfoMedia
Thank you so much for the support. The answers I got are amazing and detailed. I got everything I asked for.
If you're looking for help on your Google Shopping or Bing Shopping feeds, these are the guys. The app does what it says it does and the customer service is very good. A++++
Good customer service. We reached out about an issue we had with our catalog expiring and someone was able to assist us in resolving the issue.
That's a good app, feed works well and support is available, i recommend it, thks (i have nothing more to say but i should write 100 characters)
Milan was of great help and they are very professional. Highly recommended and would use again. Just ask them whatever questions you have your way!
Excellent customer service. They really took the time to help me setup everything. I would recommend this to anyone on Shopify looking to expand. Thanks!
Fantastic support and great app. I am using them for multiple stores and haven't had any problems. Great job guys, this is the best app by far!
