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Very high quality customer service. Quick reply on Chat and helpful. Thank you so much for your support guys.
Responsive, proactive, proactive, friendly, and just working. These guys rock.
I can't cancel the subscription. I will remove the review if you cancel it.
I hate apps that have the right to not give you the option to do this on your own. We need more regulations on Shopify app store regarding this.
No one will reply to any of your messages. This app installation does not work, need help from a technician, sent numerous messages with no reply, do not install this app.
Dear Merchant,
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We sincerely apologize for the inconvenience you've experienced with our app installation and support. We understand how frustrating it can be when you're in need of assistance and don't receive timely responses.
We have checked our records and found that we have already replied to your support ticket. However, it seems our emails might not have reached you.
We would greatly appreciate the opportunity to make things right. If you could give us a second chance, we would be happy to schedule a Google Meet call with screen sharing facility to assist you in real-time with the installation and configuration of the app for your Shopify store.
Our support specialist will assist you in completing the app setup and troubleshoot any issues you are facing.
Please reply to this message or reach out to us at support@simprosys.com to schedule a convenient time for the Google Meet call.
Thank you for your patience and understanding. We are committed to ensuring you have a smooth experience with our app.
Regards,
Milan Vaghela
Simprosys InfoMedia
If you're looking for help on your Google Shopping or Bing Shopping feeds, these are the guys. The app does what it says it does and the customer service is very good. A++++
Thank you so much for the support. The answers I got are amazing and detailed. I got everything I asked for.
Good customer service. We reached out about an issue we had with our catalog expiring and someone was able to assist us in resolving the issue.
Amazing support very knowledgeable and helpful. Very quick to respond!! Highly recommended!! Indispensable marketing tool for my website www.shop.rias.ws
What a great app gets the job done. Works perfectly it does exactly what I need it to do. Also, great customer service they are always on top of everything, thank you so much.
This app provides the best ROI of any advertising platform for our store. It is so easy to use and setup, without doubt, the best thing you will do this year in your business.
