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John!! Is Awesosme!! Love Working With Him!!
We also love working with you. Thank you for being amazing! You already know we're always happy to help you so don't hesitate to reach back to us anytime.
FUCKING APP
DONT USE
BE CAREFUL
Hello @We Dont Make Trash
I am very sorry to hear about your experience and the frustration this has caused.
We take feedback like this seriously and would love the opportunity to look into what went wrong and make it right. Our goal is to ensure our merchants have a seamless experience, and we apologize that we missed the mark here.
Please don’t hesitate to contact us at hello@blankabrand.com. We’ll also be following up with you directly to make sure everything is resolved smoothly. - The BLANKA Team
Just like the review below mine, i have pending orders for 8 weeks! They claimed all my inventory and all their own inventory is stuck at customs, and gave me ZERO idea of when orders will be shipped out. Thousands of dollars of inventory stuck.
Zero updates from these guys, and they wont even respond to the emails in 48-72hrs. I had to give refunds out of my profit margins in other products to save my reputation.
Then they ship ME inventory instead of FULFILLING my customer orders! So i fulfill my customer orders manually, and after telling them to cancel and not fullfill nearly 25 orders that i just shipped, over the course of the next 7 days, they DUPLICATE ship everything to my customers, of course, at my expense.
Now i have spent double the amount, lost double the inventory, incurred charges for fulfilling and shipping everything on my own, and wasted HOURS with customers, blanka, and our team to get things fulfilled and shipped. AND HERE IS THE STUPID RESPONSE FROM THESE CLOWNS AFTER telling them to give me a full refund!
============================
EMAIL FROM BLANKA MANAGEMENT (took 2 weeks just to get this pathetic resolution):
Andie from Blanka
4:52 PM (1 hour ago)
to me
How are you doing?
After reviewing the situation, we’re unfortunately unable to offer a refund at this time, as the orders were already in progress when the decision to fulfill these orders on your end was made. That said, we do want to support you as best we can.
The best option we’re able to offer is an account credit, which can be applied toward future orders. The total amount of all the orders you've listed totaled to $401.27. Additionally, we’re happy to extend your membership by two months, giving you more flexibility and time to fully use the credit and access our services.
Please let us know if you’d like to move forward with the account credit and membership extension, or if you have any questions
Regards,
Hi @DermaCrest LLC, We’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how critical timely fulfillment is for your business and regret the impact this situation has had on your orders and inventory.
Please know that our management team is actively handling this matter, and we appreciate your patience as we work to resolve this issue. - BLANKA Team
I absolutely love my experience with Blanka so far! They have a great team and are very responsive. The integration is smooth and they have wonderful products. So excited to be working with them.
Hello @ShaliLynn Luxe! Thank you so much for the kind words! We’re thrilled to hear that you’re loving the products, enjoying the seamless integration, and having a great experience with our team. Supporting your business is our top priority!
If you ever need assistance or have any questions as your store continues to grow, please don't hesitate to reach out. We're always here to help!- BLANKA Team
Amazing customer support great products thank you
Hello Rina! Thank you so much for the wonderful review! We're so proud to hear that you had a great experience with our customer support and that you're loving the products. Your support means the world to us! Please don't hesitate to reach out if you ever need anything else. - BLANKA Team
Andie is amazing and helped me out with my inquiry.
Wow, thank you for the glowing shoutout! Andie is fantastic, and we're so glad he could resolve your inquiry quickly. Thanks for being part of the Blanka family!
I can't wait to start selling my makeup
@She Hustle Everyday
And we can't wait to see you launch! Setting up your brand is such an exciting milestone!
Thank you for the wonderful review! Wishing you all the best on your journey!
Great support from Abigail! Highly recommend this business.
Many thanks.
Hearing this completely makes our day! ✨ Abigail takes tremendous pride in backing our merchants, so your kind words mean the world to her and the rest of our team. Cheers to growing your brand together MONICA!
Wow! I absolutely love Blanka and this app. John has been so helpful when using this platform. it works seemlessly and delivers items to customers with assurance. I really love working with the platform.
John always gets back to you in a timely fashion with so much information. Even during the Black Friday period he worked with me and my company closely to make sure we recieved our shipment on time. That made a world of a difference. I'm so excited to work with him and the rest of the team in the future as we continue to scale our brand!!
Thanks a ton for the fantastic review! We're thrilled you love Blanka and our seamless platform. Kudos to our support team for their timely support, especially during Black Friday. Excited to continue scaling your brand together!
Grande réactivité et une vraie présence et un accompagnement effectif. Merci
You are very much welcome and we're happy you had a great experience with us! Don't hesitate to reach back to us at hello@blankabrand.com if you need further assistance because we're always happy to help you. Thanks for choosing Blanka!
