Blend AI

This has been the greatest thing I have ever tried with my business, and I have tried A LOT. The onboarding was seamless and there's support every step of the way. And once things are started, any question you ask, there's a person who answers. There's so many amazing features and analytics and AI recommendations using the actual data. No guessing, no "try this". 5 stars from me. Absolutely recommend.

We have been working with BlendAi for 5 months after leaving a very expensive Performance Marketing Company.

I love the platform, which is very easy to navigate and gives you instant data at your fingertips.

The Blend team feel like an extension of your own internal team, and I love that they are open to listening and working with you.

Highly recommend

Disappointing Experience as a Returning Customer

I previously used Blend AI and, to be fair, the results I achieved with the platform were better than those I experienced with several other agencies. That's exactly why I decided to come back.

Unfortunately, my experience trying to rejoin has been disappointing.

When I contacted the team about reactivating my account, I was quoted US$5,000 per month in management fees. This figure appeared to be significantly different from the pricing publicly advertised on their website.

I reached out via both email and live chat asking for a simple explanation of why my quoted price differed so substantially from the advertised pricing. I wasn't looking for a discount. I simply wanted transparency and a written explanation.

Despite multiple attempts to communicate professionally, I have not received a response addressing my questions. Being ignored after asking for clarification has been the most frustrating part of this experience.

It's disappointing because my intention was genuinely to return as a customer. I believed in the product based on previous results, but transparency and communication are just as important as performance when choosing a long term partner.

I hope Blend AI improves its communication with prospective and returning customers, especially when pricing differs from what is publicly advertised. A straightforward explanation would have gone a long way.

Based on my experience, I cannot recommend the sales process due to the lack of transparency and follow up, despite previously having positive results with the platform itself.

UPDATED SINCE BLENDAI REPLIED:

Thank you for your response.

I appreciate the clarification that the US$5,000 quote relates to your fully managed service rather than your standard plans. However, my concern still hasn't been addressed.

My combined Meta and Google ad spend is approximately US$10,000 per month. Based on the pricing published on your website, that level of spend appears to fall within your advertised pricing of around US$1,150 per month, not US$5,000.

What I'm trying to understand is why my business was quoted more than four times the publicly advertised price. Simply stating that it's a "fully managed service" doesn't explain the difference. What additional services or requirements justify an increase from approximately US$1,150 to US$5,000 per month?

This has never been about trying to negotiate a lower price. It's about transparency. If there are objective reasons why my business falls outside your advertised pricing, I'd genuinely like to understand them.

I think any business owner would ask the same question when presented with a quote that is several times higher than the publicly advertised pricing.