Blockify Fraud Filter, Blocker
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Had a few minor issues setting up, primarily due to me not fully understanding the capabilities of the app. Support was responsive, helpful and patient, especially when I kept coming back with more questions! I have now had the app installed for almost two weeks, and so far, so good.
Thank you so much for your thoughtful feedback 🙌
We really appreciate your honesty and are glad our support team could be responsive, helpful, and patient while you were getting everything set up. It’s completely normal to have questions when exploring a new app, and we’re always happy to guide you through it.
It’s great to hear that after almost two weeks, everything is going well. If anything else comes up as you continue using the app, we’re always here to help 🚀
Im honestly so mad at this app. It has a block countries screen. It says "Add the countries you want to Block" it lists all countries, and includes at the top a "Add non-US countries" "Add Non-EU countries" etc... So i click those, as Im trying to block basically China/India and other non-US, non-EU etc... Done right? Easy? I assumed those were at the top because they were frequently used too. I needed to walk away, but came back to half a dozen messages from customers saying the website was down. And it was.
Support said, sorry, "Add non-US" blocks the US. Im sorry... when its a "Block these countries" and you have a "non-US" option, that means block NON-US. Ie, The US is whitelisted. I mean, I should have realized before turning it on that that is BADLY worded. But I assumed both being an option at the top AND having read it over twice (and now again) that I had it set right. But no... they failed to account for their own double negative and Im out hundreds (if not thousands) because of it.
Thank you for taking the time to share this and we're truly sorry for the experience and the impact it had on your store.
You're absolutely right. The wording of "Add Non-US Countries" inside a "Block Countries" screen creates a double negative that reads as "block everything that is NOT the US," meaning the US should be safe. We completely understand why you interpreted it that way and honestly, it should have worked exactly as you expected.
The reality is that each rule in our app works independently, so combining "Non-US," "Non-EU," and "Non-AUS" rules ended up blocking all traffic rather than protecting those regions. This is a design and UX problem on our end, and we take full responsibility for the confusion and the lost revenue it caused.
We've already escalated this to our product team to improve so no other merchant has to go through the same experience.
We'd love the opportunity to make this right. We've reached out to you directly via chat and hope you'll give us a chance to show you the app working the way you intended.
Again, we're very sorry. Your feedback is directly driving changes to how we present these rules, and we genuinely appreciate you calling it out.
This app developer has a lot of good options to prevent fraud and abandoned cart fraud. They really helped me find a solution and so far so good. Abandoned cart fraud ads a lot of bad emails to the crm system which can hurt deliverability on abandoned cart email efforts and no one wants their store being tested for fraudulent credit cards. Thank you for all of the help especially to Luis.
Thank you so much for the detailed and thoughtful review 🙌
We’re really glad to hear the fraud prevention options have been helpful for your store, especially when it comes to abandoned cart abuse and protecting your CRM from bad emails. Keeping your deliverability strong and preventing fraudulent credit card testing is exactly what we aim to support.
A big thank you as well for mentioning Luis. We’ll be sure to pass your kind words along to him.
We truly appreciate your trust, and if you ever need anything else, we’re always here to help 🚀
Very responsive and helpful team. Tracy was very helpful in helping me block bot sessions from Ashburn, USA.
The only reason I have given a 4 star is because, while the region may be blocked, Shopify still somewhat records the session, invariably skewing your data. However, this point to a larger shopify issue, rather than the Blockify app.
Thank you for taking the time to leave such a thoughtful review! 💙
We're really glad to hear that Tracy was able to help you quickly and get the right rule in place to block those bot sessions. We'll be sure to pass your kind words along to her. 😊
We also sincerely appreciate your feedback about Shopify still recording certain sessions. You're absolutely right that this behavior comes from how Shopify handles analytics, and while Blockify Fraud Filter, Blocker app can effectively prevent unwanted visitors from interacting with your store, some session data may still appear in Shopify's reports. We completely understand how that can affect analytics, and we're always exploring new ways to minimize the impact wherever possible.
Thank you again for your honest feedback and for choosing Blockify Fraud Filter, Blocker app. If there's ever anything we can do to improve your experience even further, please don't hesitate to reach out. We'd love the opportunity to earn that fifth star in the future! 🚀
I have been getting HAMMERED by bots using my checkout to test credit cards. I installed Blockify on the advice of people who know a lot about this stuff. But they are busy and couldnt' help me sort out setup for my store. So I reached out to Blockify through chat and I'm so glad I did. I worked with Anna to determine the best option for my situation based on data from my store. She was super patient, helpful, knowledgeable and friendly. Wonderful customer support. I am optimistic that this app will solve my problem and stop Klaviyo account bloat due to fraudulent profiles! Thanks Anna!
Thank you so much for sharing your experience with us! 💙
We're truly sorry to hear your store was being overwhelmed by bots testing stolen credit cards, but we're delighted that you found Blockify Fraud Filter, Blocker app when you needed it most. 😊
A special thank you for recognizing Anna! We'll be sure to share your wonderful feedback with her. She'll be thrilled to know that her patience, knowledge, and dedication helped you find the right solution based on your store's needs.
We hope Blockify Fraud Filter, Blocker app gives you the protection you're looking for and helps put an end to fraudulent checkouts and unnecessary Klaviyo profile growth. Your trust means a lot to us, and we'll continue working hard to keep your store safe.
Thank you again for choosing Blockify Fraud Filter, Blocker app. If you ever need anything, our team is always just a message away. Wishing you continued success with your business! 🚀
I contacted the customer service, and he said that there are many attacked businesses like me. After they turned on this function, those attacks will be blocked, and I am looking forward to it starting to work. I mean malicious credit card payment.
Thank you for sharing your experience 🙌
We understand how stressful malicious credit card attacks can be, especially when they impact your store’s operations. You’re absolutely right to take action. Once this protection feature is turned on, it’s designed to block those fraudulent payment attempts and help keep your business secure.
We’re glad our support team could guide you through it, and we’re confident you’ll start seeing the difference soon. If you notice anything or need further adjustments, we’re always here to help 🚀
Outstanding app and even more outstanding support!
We were configuring a complex Shopify Markets setup with a dedicated Japan Market and needed a very specific redirect behavior. The Blockify team took the time to fully understand our requirements, customized the redirect rules for our store, and helped us test everything until it worked perfectly.
Their support was incredibly fast, knowledgeable, and proactive throughout the entire process. They also provided excellent solutions for staff access, IP whitelisting, VPN monitoring, and answered every question in detail.
The app itself is very powerful, and the customer service is truly one of the best we've experienced on Shopify.
Highly recommended! Thank you again to the entire Blockify team!
Thank you so much for this incredible and detailed review 🙌
We’re truly grateful you took the time to share your experience. Configuring a complex Shopify Markets setup, especially with a dedicated Japan Market and custom redirect behavior, can be quite involved, so we’re really glad we could work closely with you to get everything functioning exactly as needed.
It means a lot to hear that our team’s responsiveness, technical knowledge, and proactive support stood out. From redirect customization to staff access, IP whitelisting, and VPN monitoring, our goal is always to provide complete and reliable protection tailored to each store’s setup.
Your recommendation truly means a lot to the entire Blockify team. Thank you again for your trust and partnership. We’re always here whenever you need us 🚀
Our site was constantly being hit with bot and spam orders, creating a lot of extra work for our team and making it difficult to keep our customer and order data clean. Since installing this app, the problem has almost completely stopped. It was easy to set up, has been very reliable, and hasn’t added any noticeable friction for legitimate customers. If your Shopify store is dealing with fake orders or automated checkout attacks, this app is definitely worth trying.
Thank you so much for taking the time to share such an amazing review! 💙
We're thrilled to hear that Blockify Fraud Filter, Blocker app helped stop the bot spam orders and made such a meaningful difference for your team. Knowing that it protected your store without creating friction for genuine customers is exactly the outcome we strive for. 😊
It's also wonderful to hear that you found the app easy to configure and reliable in day to day use. Feedback like yours reassures us that we're building solutions that truly help merchants focus on growing their business instead of dealing with fraud.
Your kind words and recommendation mean the world to our entire team. Thank you for trusting Blockify Fraud Filter, Blocker app to protect your store, and please know we're always here if you ever need anything. Wishing you continued success! 🚀
TINA was my customer servives help,and she is amazingly anwer all my questions and help me set up everything.
Thank you for your wonderful review! We’re delighted Tina could answer your questions and help you get everything set up, and we’re here whenever you need further assistance.
Tracy helped me with a chargeback which I really appreciated. The App has been performing well! Highly recommend!
Hearing that Blockify Fraud Filter is performing well means a lot to our team. Thank you for your kind words, and special thanks to Tracy for helping with your chargeback; please reach out anytime if we can assist further.
