Blockify Fraud Filter, Blocker

Hi,

We’re truly sorry for the frustration and inconvenience this situation has caused you. It’s very upsetting to hear that abandoned checkout bots are still affecting your store despite using our app, and we deeply regret that your experience hasn’t met the expectations we strive to deliver.

Some of these issues can be caused by complex bot behaviors or conflicts with other apps, which may not be fully preventable on our side. That said, we feel responsible for helping you as much as possible and want to make things right.

We’ve sent you an email with detailed steps and we would be very grateful if you could reply so we can work closely with you to find a solution. Your feedback is incredibly valuable to us, and we sincerely hope to support you in resolving this issue.

Hi friend,

We’re truly sorry to hear about your experience and the difficulties you’ve faced. We understand how important traffic and SEO health are for your store, and we regret the frustration this situation has caused.

Our team is continuously working to improve Blockify so that merchants can manage traffic effectively without disruption. We also take feedback like yours seriously, as it helps us identify where we can enhance both features and safeguards.

Our team has already reached out to work with you directly, and we hope you’ll give us the opportunity to continue supporting you.

Thank you for sharing your feedback with us.

Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that the Blockify Fraud Filter, Blocker app has been effective in stopping the bot attack and that Vincent could assist you so quickly—even on a Sunday evening! Your kind words about our fast, efficient, and professional support mean a lot to us. We're here to ensure your store stays protected anytime you need us! 🙌

Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must be when the app doesn’t work as expected.

Our team is committed to resolving issues like this, and we’d love the opportunity to assist you. It’s possible that there might be a configuration issue or a specific setting that needs adjustment. Our support team would like to reach out to you to investigate the problem and ensure the app functions properly for you.

Your satisfaction is our priority, and we’ll do everything we can to make things right. Thank you for giving us the chance to improve!

Thank you for your amazing feedback! 🌟

We’re so glad to hear that Louis provided fantastic customer service and quickly addressed your inquiries. It’s wonderful to know the app has been serving you well over the years and that you’re finding its features, like reporting and content protection, so valuable.

Your recommendation means the world to us! If you ever need further assistance, we’re always here to help. 😊🙌

Thank you for such a glowing review! 🌟

We’re thrilled to hear that the app has exceeded your expectations with its effectiveness, smooth dashboard, and ease of use. It’s also fantastic to know that our technical support team made such a positive impression with their responsiveness and professionalism.

Your recommendation means the world to us! If you ever need assistance, don’t hesitate to reach out. 😊🙌

Thank you for your wonderful feedback about Blockify Fraud Filter, Blocker app 🌟 We’re so glad it helped you block fraudulent orders effectively 🙌 Big thanks for appreciating Niel’s support — he’ll be happy to know he could set up the blocking rules for you 💖 Your recommendation truly means a lot to us!

Hi,

We’re sorry to hear about your disappointment with the Blockify Fraud Blocker app.

To clarify, the Fraud Blocker app is designed to protect your store from the moment a visitor accesses it and to prevent high-risk customers from placing orders. It does not directly block checkout, which is why our support team recommended the Blockify Checkout Rules app as a better fit for your specific needs.

We understand that the upgrade suggestion in the Fraud Blocker app may not have matched your expectations, but our customer support team’s intention was to understand your requirements and guide you toward the most suitable solution. Since it seemed you did not wish to continue using the Blockify Fraud Blocker, we referred you to the Checkout Rules app, which is specifically designed to manage checkout-related blocking and restrictions.

We have already reached out to you privately to provide further assistance. Please check your email and reply to us, or feel free to share more details with us directly at support@omegatheme.com — we’d really love to hear from you.

Vielen Dank für Ihr Feedback zu Blockify Fraud Filter, Blocker app 🌟 Es freut uns sehr, dass Sie mit unserem Chat-Service zufrieden sind 🙌 Wir bedauern, dass es zuvor zu einer Blockierung normaler Kunden kam, und hoffen sehr, dass nun alles reibungslos funktioniert 💖 Ihre Rückmeldung hilft uns, den Service weiter zu verbessern!

We’re truly sorry to hear about your experience and for any inconvenience this may have caused you. Unfortunately, we couldn’t find any record of you reaching out to our support team, so we currently have no details about the problem you encountered or what might have gone wrong. Without knowing the exact issue, it’s difficult for us to resolve it right away, but we genuinely want to make things right for you.

Our Product Owner has already sent you a direct email to offer personal, one-on-one assistance. If you could kindly reply to that email — or contact us at support@omegatheme.com — and share more details about the situation, we’ll be more than happy to investigate and provide a solution as quickly as possible.

We truly value every customer’s feedback, even when it’s not positive, because it helps us improve. We hope you’ll give us another chance to support you and turn your experience into a positive one.