Blockify Fraud Filter, Blocker
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Super fast customer help! I installed the app but was having difficulties figuring out a particular feature. The team responded within a minute or two of me sending them a message, and immediately helped clear the error that was happening on the backend. If you're like me, the ability to get fast, reliable help with an App is one of my highest concerns when purchasing an App. And this App definitely meets that with 5 stars.
Hi, your review has been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Thank you so much for your time to leave these kind words!
The Bot Killer VPN/Proxy blocker was what I needed this app to do because I am getting LOTS of fraudulent order attempts as people attempt to test credit cards (we have a lot of priced products).
When I explained that this wasn't working for ANY of the bots that were attacking us I was told that the bots "were doing things to trick our proxy blocker". Well, isn't that the point? They do stuff to "trick" you and you figure out how to do stuff that "tricks" them. And on and on goes the war.
Hi,
Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.
I'm sorry to hear you had such a frustrating experience with the app and fraudulent order caused by hacker, that's not what we like to hear. We do care about our customer and apology for any inconvenience it caused.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email yuusat contact@omegatheme.com
Thank you,
The Omega team.
The onboarding experience was great. Tracy was super helpful this morning on getting everything set up for me (on her first day back from Lunar New Year holidays). She walked me through the best features in the app to cater to my specific conern. I can see how the app is blocking VPN visitors immediately to my store which should help our problem. The last 2 weeks we have had an influx of fake orders on our 2 websites which were causing a lot of issues to our business so Im hoping the app will help resolve this for us. Will monitor it over the coming days.
We’d like to thank you again for taking the time to write this review of our Blockify - IP Block app. All feedback is highly appreciated, as it enables us here at Omega to further develop our products and services.
The customer service with this app is horrible if I could rate 0 stars I would. I had a chat with a rep by the name Lynn and she was very unprofessional. She even sent a crying laughing emoji after I asked can I block a customer by full name with the IP address. I am very upset and disappointed with the poor customer service and of course she doesn't care because this isn't her company nor will it affect her paycheck, A rep name Rosie reached and tried to correct things, but once I told her that Lynn was very unprofessional and I recently lost a loved one and just want to put the matter behind me; and asked for assistance with deleting my account she started antagonizing. Rosie proceeded to say, 'You seem to be going through it these days." after I asked for assistance with deleting my account. So, I politely asked for assistance again and Rosie replied, "You're having a rough day." I thought If I simply deleted the app I would be billed for the services, which is why I continued to ask for assistance. After asking Rosie for assistance a third time she finally told me how to delete my account. It sucks my experience was horrible, because I was looking forward to paying for the services and referring other businesses as well.
Hi,
Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.
I'm sorry to hear you had a bad experience with our support service, that's not what we like to hear. Your business means a lot to us, we appreciate any feedback from you, it will help us to build and improve our service.
If you ever have additional feedback, please don't hesitate to email us at contact@omegatheme.com
Thank you,
Omega Customer Support team
Very helpful
Thanks for your feedback 😊
Glad to hear Blockify Fraud Filter, Blocker has been helpful for you 💙🚀
Very helpful support.
Thanks for your feedback 😊
Glad to hear you found the support helpful with Blockify Fraud Filter, Blocker 💙✨
If you ever need anything, we are always here 🤝🚀
Great Support From The team
Thanks for your feedback 😊
We are glad to hear you had great support from the team at Blockify Fraud Filter, Blocker 💙✨
If you ever need anything, we are always here 🤝🚀
Tolle App! Sehr übersichtlich und der Support ist sehr hilfreich!
Vielen Dank für Ihr tolles Feedback 😊
Wir freuen uns sehr, dass Sie Blockify Fraud Filter, Blocker als übersichtlich empfinden und mit unserem Support zufrieden sind 💙✨
Wenn Sie Hilfe benötigen, sind wir jederzeit gerne für Sie da 🤝🚀
Really easy to install.
Thanks for your feedback 😊
Glad to hear Blockify Fraud Filter, Blocker was easy to install. Always here if you need any help 💙🚀
*Perfekt, Thank you Niel
Thank you for your kind words 😊
Glad to hear everything is perfect and that Niel could help you with Blockify Fraud Filter, Blocker 💙✨
If you ever need anything else, we are always here 🤝🚀
