Blockify Fraud Filter, Blocker
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I received several SCAM customer sign ups and two fraud orders. It is set to block all of this and the app did not deliver. 10 out of 10 would not recommend!
We’re truly sorry to hear about your experience and for any inconvenience this may have caused you. Unfortunately, we couldn’t find any record of you reaching out to our support team, so we currently have no details about the problem you encountered or what might have gone wrong. Without knowing the exact issue, it’s difficult for us to resolve it right away, but we genuinely want to make things right for you.
Our Product Owner has already sent you a direct email to offer personal, one-on-one assistance. If you could kindly reply to that email — or contact us at support@omegatheme.com — and share more details about the situation, we’ll be more than happy to investigate and provide a solution as quickly as possible.
We truly value every customer’s feedback, even when it’s not positive, because it helps us improve. We hope you’ll give us another chance to support you and turn your experience into a positive one.
This is a strange experience. I had to reinstall the Blockify Fraud Filter application after receiving 100s of bots from Clifton, NJ and Santa Barbara, CA. All of which have MISSING FILE in the State and City field so you can't see where they originated unless you have other detection methods. They started coming a few days after I uninstalled the application which was a horrible lesson for me to learn. My hope is that the app will help get rid of these bots.
Dear our valued customer,
Thank you for sharing your feedback with us. We’re sorry to hear about the challenges you’ve experienced.
We’ve reached out to you via email to gather more details about your case so that we can investigate further and provide the best possible solution. We hope you can check your inbox and reply at your earliest convenience.
Our team is here to ensure the app meets your needs, and we look forward to assisting you further.
Best regards,
Kaylee
Leader, Customer Support Team
Every time I’ve reached out for help, they’ve been there right away to assist. Today, during a panic attack when access was being denied for my customers, I explained the situation to them, and they immediately provided the solution by guiding me on which setting to change. As soon as I made the adjustment, everything started working perfectly. When I initially set things up, they handled it for me. I’ve been thoroughly impressed with the service and support from this app!
Thank you so much for sharing your experience and leaving such a thoughtful review! 🌟
We’re truly grateful for your kind words and are so glad we could assist you when you needed it most. It’s great to hear that our team was able to quickly guide you through the solution and get everything back on track for your customers. We’re here to make things easier for you, whether it’s during setup or in moments of urgency. Your satisfaction and trust mean the world to us. Thank you for letting us be part of your journey! 😊🙌✨
Perfect for preventing scammers from accessing your website. We were looking for IP Address Blocking and VPN Blocking and we found exactly what we needed. Amazing, Quick, and Professional Support also!
Thank you for your wonderful review!
We’re so glad our IP and VPN blocking features were exactly what you needed to secure your website. It’s great to hear you found our support team quick, professional, and amazing. We’re always here to help! 🙌✨
I am on the Blockify free app and so far it's been great. I had an issue with bots spamming my Shopify store with visitors every hour at over 1000 per hour. Tracy from the help centre set up a rule for me in minutes to block Germany, fantastic service!
NZ user
Thank you so much for your 5-star review! 🌟
We’re thrilled to hear you’ve had a great experience with our free app so far! Dealing with bots can be frustrating, but we’re glad Tracy was able to assist you quickly and effectively by setting up the rule. Fantastic service is what we aim for!
If you need any further help, we’re always here for you.
Cheers from the Blockify team! 😊✨
I recently noticed an excessive amount of traffic on my site from Germany so I installed the Blockify app. It took minutes to add the free version to my store. As I was going through the installation process I had a question and wanted to verify I had done everything correctly. I was able to chat with a representative (Ben) and he helped me out within 2 minutes and tested my blocks. Great customer service and peace of mind for me.
Thank you so much for your detailed feedback! 🌟
We’re glad to hear that Blockify Fraud Filter, Blocker app gave you peace of mind and was quick to set up. It’s wonderful that Ben could assist you within minutes and verify your settings — great customer service is always our priority! 💬🛡️💙
We’re here anytime you need further help or tips to optimize your protection.
I cannot stress enough how abysmal the "help" for this app has been. I tried it once, it didn't block my bot traffic, I reached out for help and was just gaslit. I uninstalled and left a review. Blockify reached out to ask for another chance and, I tried again. Once again, after following their instructions, the app didn't work correctly. It's either blocking real potential customers/non-bot traffic with low risk scores or allowing almost everyone. When I tried "help" again, telling them I had over 23 visitors to my website from Hong Kong, but, didn't see the visitors on Blockify logs, I was told to block all of Hong Kong. What? No. The next suggestion was to upgrade to the Enterprise plan and block the Ips of fraudeulent orders. What? Again, no. Fraudulent orders is not the problem. Not getting solutions for the actual problems, however, is my main problem with this app, rendering it completely useless to me. And, now, days of wasted time.
Hi,
We’re truly sorry to hear about your disappointing experience with Blockify. Your feedback is extremely valuable, and we sincerely apologize if our support and solutions didn’t meet your expectations.
It’s clear we failed to address your concerns effectively, and we understand your frustration—especially regarding the bot traffic issue and the suggestions that didn’t align with your needs. We take full responsibility for not providing a clear, actionable resolution during your attempts with the app.
Our team is actively working on improving both our detection accuracy and support process to ensure cases like yours are handled better. If you’re open to it, we’d love to revisit your setup with our senior technical team to provide a tailored solution and make up for your lost time.
Thank you again for sharing this honest review—it helps us grow and improve. Please reach out directly to support@omegatheme.com or reply to our direct support email if you’d allow us one last chance to make things right.
—The Blockify Team
Customer service (tracy) was able to quickly and efficiently resolve the issue I was experiencing, although we are both unsure as to how it was caused. It would be helpful if the app had some form of display or option for "recently changed" rules to ensure that they are functioning correctly and no unauthorized changes have been made to existing rules.
Thank you so much for your detailed feedback! 🌟
We’re glad to hear that Tracy from our support team quickly and efficiently resolved your issue with Blockify Fraud Filter, Blocker app. Your suggestion about adding a “recently changed rules” display is an excellent idea, and we’ll share this with our development team to explore improvements.
We truly appreciate your 4-star rating and hope to earn that 5th star as we continue enhancing the app! 💬🛡️💙
Very happy with the app. We were able to block orders from VPN connections which were causing significant issues for us.
Thank you so much for your feedback! 😊
We’re glad to hear that Blockify Fraud Filter, Blocker app helped you successfully block problematic VPN orders and resolve the issues you were facing. Your satisfaction means a lot to us! 🛡️💬💙
If you need any further assistance or tips on optimizing your fraud prevention settings, we’re always here to help!
Our store was being harassed by a customer (we hadn't taken any of their money btw) who had been spamming orders, rude emails, & private calls for 2 weeks after we canceled their first order. We reached out to shopify and they recommended this app. Finally decided to do it after seeing the behavior wasn't going to stop. The ip blocker is intuitive to use and when I needed a review just to make sure I was doing it correctly Niel was very quick, efficient, polite, and patient in explaining how things worked and helping resolve the issue. We will be looking to use the app more once we go global (especially for blocking bots) but this small show of the app is promising and will help provide some relief for our small business.
Thank you so much for sharing your detailed experience! 🌟
We’re truly glad that Blockify Fraud Filter, Blocker app could bring you some relief during such a frustrating situation. It’s great to hear that the IP blocker was intuitive and that Niel provided quick, efficient, and patient support to ensure everything was set up correctly. 🛡️
Your kind words mean a lot to our team. We hope the app continues to protect your store as you grow globally, especially against bots and unwanted activity. We’re always here if you need further assistance or advice! 💬💙
