Blockify Fraud Filter, Blocker
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I recently noticed an excessive amount of traffic on my site from Germany so I installed the Blockify app. It took minutes to add the free version to my store. As I was going through the installation process I had a question and wanted to verify I had done everything correctly. I was able to chat with a representative (Ben) and he helped me out within 2 minutes and tested my blocks. Great customer service and peace of mind for me.
Thank you so much for your detailed feedback! 🌟
We’re glad to hear that Blockify Fraud Filter, Blocker app gave you peace of mind and was quick to set up. It’s wonderful that Ben could assist you within minutes and verify your settings — great customer service is always our priority! 💬🛡️💙
We’re here anytime you need further help or tips to optimize your protection.
I cannot stress enough how abysmal the "help" for this app has been. I tried it once, it didn't block my bot traffic, I reached out for help and was just gaslit. I uninstalled and left a review. Blockify reached out to ask for another chance and, I tried again. Once again, after following their instructions, the app didn't work correctly. It's either blocking real potential customers/non-bot traffic with low risk scores or allowing almost everyone. When I tried "help" again, telling them I had over 23 visitors to my website from Hong Kong, but, didn't see the visitors on Blockify logs, I was told to block all of Hong Kong. What? No. The next suggestion was to upgrade to the Enterprise plan and block the Ips of fraudeulent orders. What? Again, no. Fraudulent orders is not the problem. Not getting solutions for the actual problems, however, is my main problem with this app, rendering it completely useless to me. And, now, days of wasted time.
Hi,
We’re truly sorry to hear about your disappointing experience with Blockify. Your feedback is extremely valuable, and we sincerely apologize if our support and solutions didn’t meet your expectations.
It’s clear we failed to address your concerns effectively, and we understand your frustration—especially regarding the bot traffic issue and the suggestions that didn’t align with your needs. We take full responsibility for not providing a clear, actionable resolution during your attempts with the app.
Our team is actively working on improving both our detection accuracy and support process to ensure cases like yours are handled better. If you’re open to it, we’d love to revisit your setup with our senior technical team to provide a tailored solution and make up for your lost time.
Thank you again for sharing this honest review—it helps us grow and improve. Please reach out directly to support@omegatheme.com or reply to our direct support email if you’d allow us one last chance to make things right.
—The Blockify Team
Customer service (tracy) was able to quickly and efficiently resolve the issue I was experiencing, although we are both unsure as to how it was caused. It would be helpful if the app had some form of display or option for "recently changed" rules to ensure that they are functioning correctly and no unauthorized changes have been made to existing rules.
Thank you so much for your detailed feedback! 🌟
We’re glad to hear that Tracy from our support team quickly and efficiently resolved your issue with Blockify Fraud Filter, Blocker app. Your suggestion about adding a “recently changed rules” display is an excellent idea, and we’ll share this with our development team to explore improvements.
We truly appreciate your 4-star rating and hope to earn that 5th star as we continue enhancing the app! 💬🛡️💙
Very happy with the app. We were able to block orders from VPN connections which were causing significant issues for us.
Thank you so much for your feedback! 😊
We’re glad to hear that Blockify Fraud Filter, Blocker app helped you successfully block problematic VPN orders and resolve the issues you were facing. Your satisfaction means a lot to us! 🛡️💬💙
If you need any further assistance or tips on optimizing your fraud prevention settings, we’re always here to help!
Our store was being harassed by a customer (we hadn't taken any of their money btw) who had been spamming orders, rude emails, & private calls for 2 weeks after we canceled their first order. We reached out to shopify and they recommended this app. Finally decided to do it after seeing the behavior wasn't going to stop. The ip blocker is intuitive to use and when I needed a review just to make sure I was doing it correctly Niel was very quick, efficient, polite, and patient in explaining how things worked and helping resolve the issue. We will be looking to use the app more once we go global (especially for blocking bots) but this small show of the app is promising and will help provide some relief for our small business.
Thank you so much for sharing your detailed experience! 🌟
We’re truly glad that Blockify Fraud Filter, Blocker app could bring you some relief during such a frustrating situation. It’s great to hear that the IP blocker was intuitive and that Niel provided quick, efficient, and patient support to ensure everything was set up correctly. 🛡️
Your kind words mean a lot to our team. We hope the app continues to protect your store as you grow globally, especially against bots and unwanted activity. We’re always here if you need further assistance or advice! 💬💙
Helps block fraud. I like that I can set rules to block specific conditions. This was needed after I experienced fraud orders for my online store. It's also afforable.
Thank you so much for your thoughtful review! 😊
We’re glad that Blockify Fraud Filter, Blocker app is giving you the control you need to block specific conditions and protect your store from fraud. 🛡️ It’s great to hear you find it both effective and affordable — that’s exactly what we aim for!
If you ever want help fine-tuning your rules or adding extra protection, our team is always just a message away. 💬✨
Blockify is very useful in preventing fraudulent orders. Their support team was also very helpful in getting the app set up in a way that was best for our company's needs. I specifically had a 5-star experience with Joy from the Omega Help Center live chat.
Thank you so much for the kind words! 🌟
We’re thrilled to hear that Blockify has been a valuable tool in protecting your store from fraudulent orders — that’s exactly what it’s here for! 🛡️✨
A big shoutout to Joy from our Omega Help Center team – we’ll make sure she sees your praise! 😊💬
If you ever need anything else or want to customize the app further, don’t hesitate to reach out. Thanks again for trusting us to support your business! 💼🚀
I noticed an unusually high number of visits to my Shopify store coming from Germany-over 600 visits in just 4 hours. Thanks to this app, I was able to quickly block the suspicious traffic and prevent further issues. Huge thanks to Tracy from the support team for the fast and helpful assistance!
Thank you so much for your detailed feedback! 🌍🛡️
We’re really glad to hear that Blockify Fraud Filter, Blocker app helped you act fast and stay protected — and that Tracy could support you quickly when it mattered most. 🚫⚠️
Your vigilance combined with the app’s features is a powerful combo, and it’s awesome to see it in action. If you ever notice anything unusual again, don’t hesitate to reach out. We’ve got your back! 💪😊
We have only used this application for a short time, but the potential to identify and correct fraud is great. Also, the support was very helpful when asking questions about blocking and allowing sessions based on Country Location.
Thank you so much for the thoughtful review! 😊
We’re glad to hear that even in a short time, Blockify Fraud Filter, Blocker app is already showing strong potential for fraud prevention on your store. It’s great to know our support team could assist you clearly with country-based session rules — we're always here to help fine-tune your protection! 🔐🌍💬
I got this app specifically for our increasing bot traffic. The reviews looked amazing so I installed it. On the 5th day I still got bot traffic and started cross-referencing bot orders vs activity log on this app and they didn't even show up. What happened next completely stunned me.
Their support team actually ADMITTED IT DIDN'T WORK!!! Here's the message from them:
"Hi there,
This is Joyce from the Blockify support team..
Thanks again for your patience while we looked into the orders you mentioned.
After checking with our technical team, we found that the app still receives and processes most visitor data as usual. However, in rare cases, it’s possible that:
The buyer went directly to the checkout page, bypassing the storefront, which prevents our app from capturing the initial IP and browsing session.
The buyer was using tools (like VPNs, proxies, or privacy-focused browsers) that changed their IP address during the journey — for example, from landing on the store to completing the checkout. This can result in the session being incomplete or invisible in the Visitor Analytics.
We totally understand how frustrating this may be, especially when you’re relying on this data to block unwanted orders. Our product team is now aware of the concern and is reviewing how we can make the tracking more transparent.
Thank you again for your feedback — it really helps us improve the app. If there’s anything else I can assist with, I’m here for you.
Warm regards,
Joyce
Blockify Support Team"
Deleted it immediately!
Hi there,
Thank you for taking the time to share your experience — even though it's difficult to hear, we truly appreciate your honesty.
We're deeply sorry that Blockify didn't deliver the protection you were hoping for, especially when you installed it specifically to manage increasing bot traffic. We understand how disappointing and even alarming it must have felt to see unwanted orders continue to come through, and then find that they weren’t even recorded in the app's activity log. That’s not the experience we aim to deliver, and we sincerely apologize for the frustration and inconvenience this caused you.
We know a simple apology isn’t enough, which is why our Product Manager has already reached out to you directly via email. We’re hoping to better understand your store’s setup, walk through what happened, and see if there’s any way we can provide a better solution moving forward — whether that’s through additional features, a more tailored configuration, or simply learning how we can improve.
We genuinely care about our users, and your feedback is not being taken lightly. It’s helping us refine our product, and we’d be grateful for the opportunity to turn this situation around and support you properly.
Thank you again for trying Blockify. We know your trust is earned, and we hope you’ll consider giving us a second chance.
Warm regards,
The Blockify Team
