Blockify Fraud Filter, Blocker
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Buen soporte en línea, los resultados aún están por comprobar después de realizar algunos cambios en la configuración.
¡Muchas gracias por tu comentario sobre Blockify Fraud Filter, Blocker app! 😊 Nos alegra saber que tuviste una buena experiencia con nuestro soporte en línea y que pudimos ayudarte con los cambios de configuración.
Entendemos que todavía estás evaluando los resultados, y esperamos que las nuevas configuraciones te ayuden a obtener la protección que necesitas para tu tienda. Si tienes cualquier duda o necesitas más ayuda durante el proceso, nuestro equipo estará encantado de ayudarte. ¡Gracias por tu confianza y apoyo! 🚀💙
One star. I engaged with two support agents, Lina and later Florence. Lina stopped responding for extended periods, resulting in a chat that lasted nearly an hour solely because of prolonged response times. The issue itself was not complex, but the lack of timely communication made it impossible to proceed. By the time Florence intervened, I was already preparing to exit due to the delays.
Lina made several statements that were incorrect, contradictory, and misleading. She stated that the bots “won’t hurt anything,” despite the fact that they were actively affecting my analytics and abandoned checkout data. She also stated that “blocking is not foolproof” and the app may or may not work because bots can change their IP addresses. This directly undermines the fundamental purpose of a security and bot-prevention solution. Her claim that the free plan is primarily for “exploring” features rather than actually using them contradicts the way the app is marketed and creates a misleading expectation for new users.
Florence later reiterated the same limitations and added that DNS-level blocking, a critical security function, is still “in testing” and not available. This indicates that essential protection mechanisms are incomplete or not fully operational, regardless of whether a merchant is on a free or paid plan. For a security-focused app, this represents a significant reliability concern.
After uninstalling the app, I immediately received back-to-back emails from Florence containing shifting explanations. Additionally, within thirty minutes of the initial installation, I was already receiving promotional emails from Blockify. The frequency, timing, and volume of these emails felt excessive and spam-like.
As a small business owner, this experience was profoundly disappointing. Security tools must be dependable, transparent, and functional upon installation. Hearing directly from support that the app is “not foolproof” and may or may not work—even on paid tiers—raises serious concerns about reliability, consistency, and product readiness. Anything less than stable, predictable performance becomes a costly waste of time and resources.
I strongly encourage prospective users to review the one-star feedback as well as comments from long-term users who have relied on this app for over a year. The recurring themes in those reviews reflect the same support, performance, and reliability issues I encountered.
Hi there,
Thank you for taking the time to share such a detailed review, and we are truly sorry for the frustrating experience you had with both our app and our support.
You are absolutely right that the long response times, inconsistent answers, and unclear explanation about bots and blocking are not acceptable for a security-focused app. Your comment about DNS-level blocking still being in testing and the email frequency feeling spam-like also shows we did not set expectations or our communication correctly.
We have already escalated this case to our product and support leads to review your entire journey, retrain our team on clearer, more accurate messaging, and adjust our features and email flows so they better match what merchants expect from Blockify. Our product manager has reached out personally to share more details and provide a proper solution on your concern. I hope you can get back to us so that we can make things right.
Thank you again for sharing feedback so that we can improve and we do hope to have another chance to serve you.
Best regards,
Kaylee - Customer Support Team Lead at Blockify
Great, fast service. App does what it says, and is easy to operate, support CSR's are happy to help if setup is confusing.
As an aside, this app will not prevent the visitors from showing up in your shopify admin analytics, but, it does prevent them from accessing the site - so, it will block their visits with a loading page, or unavailable page. That is good enough for me, and the app works great thus far!
Thank you Blockify!
Thank you for the thoughtful review! We’re glad to hear the app is working well for you and that our support team was able to help. And thanks for noting the analytics behavior, your clarity will help others too. We appreciate you choosing Blockify!
A great App for your Shopify store. It includes Blocking by region or country, as well as a wide range of other things. The biggest surprise was how detailed their analytics were! I was able to see each visitor that was allowed into the store, blocked, each order's info was now also showing analytics to help protect our store. Appreciate the team's super quick responses as well!
Thank you so much for your amazing review! 🌟 We’re thrilled to hear that the app has been a great fit for your Shopify store and that you’re finding value in the wide range of blocking options.
It’s especially great to know that the detailed analytics have been useful in understanding visitor activity and protecting your store that’s exactly what we built them for! 😊
And thank you for the kind words about our support team; we’re always happy to help and glad you felt the quick response. If you ever need anything else, we’re here for you! 🙌✨
Awesome app.
I had a problem with bots coming in from Venezuela and constantly adding products to the checkout in huge volumes, obviously ruining the algorithm. At first, I simply blocked the country, since I don’t sell there. But then the bots cleverly started using a VPN in the U.S. and continued doing the same thing.
With this app, and thanks to the amazing and very fast support team, I was able to stop the bot traffic by literally banning anyone using a VPN, anyone showing suspicious behavior, or anyone using any proxy/VPN strategy to do their “dirty work”.
I’m really satisfied with the app. If you’re also looking for a way to protect your store and keep your algorithm clean, you only need this app instead of installing 10 different ones.
Thank you so much for sharing such a detailed and thoughtful review! 🌟
We’re really glad to hear that the app helped you stop those bots from disrupting your store and that the support team was able to assist quickly and effectively. That kind of persistent bot activity can be incredibly frustrating, so it's great to know the advanced blocking options gave you the protection you needed.
Your satisfaction means a lot to us, and we appreciate you highlighting that one solid solution can replace a whole stack of apps. If you ever need help fine‑tuning your setup or have any questions, we’re always here for you. 🙌✨
After getting an extremely high amount of traffic steadily from two particular countries, I was happy to know I could block them and that Blockify was the way to do it. Having great support made it simple! Thanks to Anna for her help in being sure it was configured correctly and working!
😊 Thank you so much for sharing your detailed experience! We’re really glad to hear that Blockify Fraud Filter, Blocker app helped you effectively block the unusual high traffic coming from those two countries and make your store safer again 💛 It’s wonderful to know that with Anna’s support, the setup was simple and everything was configured correctly and working as expected. Your trust truly means a lot to us, and we’ll keep improving the app and our support to ensure your store stays protected and running smoothly. Thanks again for choosing Blockify! 🚀
Blockify has been an excellent addition to my Shopify store. The app works smoothly, is easy to use, and does exactly what it promises. What truly stands out is their exceptional customer service, the team is extremely responsive, helpful, and goes above and beyond to resolve any issue quickly.
Highly recommend Blockify for anyone looking for a reliable fraud-prevention and blocking solution!
😊 Thank you so much for sharing such a thoughtful and detailed review! We’re truly delighted to hear that Blockify Fraud Filter, Blocker app has been an excellent addition to your Shopify store, and that you find it smooth, easy to use, and reliable in doing exactly what it promises 💛 It means a lot to us that our customer service stood out to you as highly responsive and willing to go the extra mile to resolve issues quickly. Your recommendation is incredibly appreciated, and we’ll keep working hard to deliver strong protection and great support for your business. Thanks again for trusting Blockify! 🚀
it seems to work but there should be a warning about the icloud option, and what it does. because by the time you find out there will be some customers who cannot get in. thank you.
😊 Thank you for sharing your honest feedback! We’re glad to hear that Blockify Fraud Filter, Blocker app seems to be working for you overall. Your suggestion about adding a clearer warning for the iCloud option is very valuable — we understand how important it is to avoid accidentally blocking genuine customers. We truly appreciate you bringing this to our attention, and we’ll review the feasibility of improving notices and guidance around this feature to help prevent similar situations for others. Thank you for choosing Blockify and for helping us improve! 🚀
Amazing. Blocked bot traffic that was skewing my analytics. Customer support rep Lois answered all my questions and helped me understand how the app works to protect my store. Thanks guys
😊 Thank you so much for sharing your experience! We’re really happy to hear that Blockify Fraud Filter, Blocker app helped you block the bot traffic that was skewing your analytics — that’s exactly the kind of protection we aim to provide for store owners 💛 It’s also great to know that Lois was able to answer all your questions and clearly explain how everything works to keep your store safe. Your trust and appreciation truly mean a lot to us. Thanks again for choosing Blockify! 🚀
This is my 2nd site with Blockify, and the setup has gone smoothly. The interface is easy to use, and the customer support is excellent—even when I didn’t realize I’d contacted them. Recently I clicked a link to remove the Blockify branding without knowing it messaged Support, and hours later Florence messaged that she had already taken care of it. Nice!Looking forward to the next upgrade where Support can read my mind even before I click a link.
Thank you so much for your fantastic and thoughtful review! 🌟 We’re thrilled to hear that your second Blockify setup went smoothly and that the interface continues to be easy to use. 😊
Your story about the branding removal made our day Florence will be so happy to know her proactive help stood out!
Thank you again for your trust and for choosing Blockify for multiple sites. We’re always here if you need anything! 🙌✨
