Blockify Fraud Filter, Blocker
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I installed Blockify to manage bot traffic, but it ended up doing more harm than good. It mistakenly treated legitimate search engine crawlers (like Googlebot) as threats and blocked them. As a result, the blocking screen was indexed instead of my actual product and collection pages, which led to a major drop in my search visibility.
According to Shopify Support:
"Blockify is treating legitimate search engine crawlers as threats and showing them the blocking screen, which then gets indexed instead of your actual product pages and collections."
"This explains why disabling the app a week ago didn't help – the damage was already done to your search rankings, and recovery takes time even after fixing the root cause."
This issue has had a serious impact on my store’s organic traffic and overall SEO health. Even after uninstalling the app, recovery is slow and ongoing.
I do not recommend this app unless you're fully aware of the risks and have a way to control how it handles search engine bots.
Hi friend,
We’re truly sorry to hear about your experience and the difficulties you’ve faced. We understand how important traffic and SEO health are for your store, and we regret the frustration this situation has caused.
Our team is continuously working to improve Blockify so that merchants can manage traffic effectively without disruption. We also take feedback like yours seriously, as it helps us identify where we can enhance both features and safeguards.
Our team has already reached out to work with you directly, and we hope you’ll give us the opportunity to continue supporting you.
Thank you for sharing your feedback with us.
So far so good. App has been running and we were able to stop the bot attack we were under. We recently needed held and Vincent popped into the live chat almost immediately on a Sunday evening and helped out. Quick, efficient and professional.
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that the Blockify Fraud Filter, Blocker app has been effective in stopping the bot attack and that Vincent could assist you so quickly—even on a Sunday evening! Your kind words about our fast, efficient, and professional support mean a lot to us. We're here to ensure your store stays protected anytime you need us! 🙌
It doesn’t block anyone or any countries, it doesn’t work at all. I tried my website on three mobile phones and asked my friends to verify it for me. It doesn’t work!
Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must be when the app doesn’t work as expected.
Our team is committed to resolving issues like this, and we’d love the opportunity to assist you. It’s possible that there might be a configuration issue or a specific setting that needs adjustment. Our support team would like to reach out to you to investigate the problem and ensure the app functions properly for you.
Your satisfaction is our priority, and we’ll do everything we can to make things right. Thank you for giving us the chance to improve!
Fantastic customer service, Louis didn't take long to get all my inquiries addressed. Been using the app for a few years now, and it has been serving me well. It also has reports for when I need them.
The content protection is also very neat, since we produce our content in-house, it blocks easy theft. If you are looking for site protection or restricting site access, look no further.
Thank you for your amazing feedback! 🌟
We’re so glad to hear that Louis provided fantastic customer service and quickly addressed your inquiries. It’s wonderful to know the app has been serving you well over the years and that you’re finding its features, like reporting and content protection, so valuable.
Your recommendation means the world to us! If you ever need further assistance, we’re always here to help. 😊🙌
Don't waste your time looking for another app, this app is one of the best, most beautiful, and strongest applications available here to prevent fraud of all kinds in a very easy and effective way. The dashboard is smooth and very easy to understand. The technical support is excellent, with courteous and respectful staff who are quick to respond. The app is very beautiful, and I recommend it to everyone.
Thank you for such a glowing review! 🌟
We’re thrilled to hear that the app has exceeded your expectations with its effectiveness, smooth dashboard, and ease of use. It’s also fantastic to know that our technical support team made such a positive impression with their responsiveness and professionalism.
Your recommendation means the world to us! If you ever need assistance, don’t hesitate to reach out. 😊🙌
Very useful app, we needed to block a scammer that placed fraudulent orders on our website and this app does exactly that. Great support from Niel, he set up the blocking rules for us. We recommend!
Thank you for your wonderful feedback about Blockify Fraud Filter, Blocker app 🌟 We’re so glad it helped you block fraudulent orders effectively 🙌 Big thanks for appreciating Niel’s support — he’ll be happy to know he could set up the blocking rules for you 💖 Your recommendation truly means a lot to us!
They just want your money. I downloaded this app and submitted a help desk ticket to figure out how it could solve my problem. I was told to get the enterprise subscription to block checkout. The problem is not that deep and that was the best they could do. Deleting the app
Hi,
We’re sorry to hear about your disappointment with the Blockify Fraud Blocker app.
To clarify, the Fraud Blocker app is designed to protect your store from the moment a visitor accesses it and to prevent high-risk customers from placing orders. It does not directly block checkout, which is why our support team recommended the Blockify Checkout Rules app as a better fit for your specific needs.
We understand that the upgrade suggestion in the Fraud Blocker app may not have matched your expectations, but our customer support team’s intention was to understand your requirements and guide you toward the most suitable solution. Since it seemed you did not wish to continue using the Blockify Fraud Blocker, we referred you to the Checkout Rules app, which is specifically designed to manage checkout-related blocking and restrictions.
We have already reached out to you privately to provide further assistance. Please check your email and reply to us, or feel free to share more details with us directly at support@omegatheme.com — we’d really love to hear from you.
Der Service per Chat ist Klasse. Die App blockiert leider auch normale Kunden. Wir hoffen, dass das nunmehr klappt.
Vielen Dank für Ihr Feedback zu Blockify Fraud Filter, Blocker app 🌟 Es freut uns sehr, dass Sie mit unserem Chat-Service zufrieden sind 🙌 Wir bedauern, dass es zuvor zu einer Blockierung normaler Kunden kam, und hoffen sehr, dass nun alles reibungslos funktioniert 💖 Ihre Rückmeldung hilft uns, den Service weiter zu verbessern!
I received several SCAM customer sign ups and two fraud orders. It is set to block all of this and the app did not deliver. 10 out of 10 would not recommend!
We’re truly sorry to hear about your experience and for any inconvenience this may have caused you. Unfortunately, we couldn’t find any record of you reaching out to our support team, so we currently have no details about the problem you encountered or what might have gone wrong. Without knowing the exact issue, it’s difficult for us to resolve it right away, but we genuinely want to make things right for you.
Our Product Owner has already sent you a direct email to offer personal, one-on-one assistance. If you could kindly reply to that email — or contact us at support@omegatheme.com — and share more details about the situation, we’ll be more than happy to investigate and provide a solution as quickly as possible.
We truly value every customer’s feedback, even when it’s not positive, because it helps us improve. We hope you’ll give us another chance to support you and turn your experience into a positive one.
This is a strange experience. I had to reinstall the Blockify Fraud Filter application after receiving 100s of bots from Clifton, NJ and Santa Barbara, CA. All of which have MISSING FILE in the State and City field so you can't see where they originated unless you have other detection methods. They started coming a few days after I uninstalled the application which was a horrible lesson for me to learn. My hope is that the app will help get rid of these bots.
Dear our valued customer,
Thank you for sharing your feedback with us. We’re sorry to hear about the challenges you’ve experienced.
We’ve reached out to you via email to gather more details about your case so that we can investigate further and provide the best possible solution. We hope you can check your inbox and reply at your earliest convenience.
Our team is here to ensure the app meets your needs, and we look forward to assisting you further.
Best regards,
Kaylee
Leader, Customer Support Team
