BLOOP Referral & Affiliate
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The functionality of this app is pretty good, though there are a few kinks to iron out. For example, password reset emails don't work.
But I'm pretty horrified at the customer service. After sending a message it says 'please hang tight a moment while we connect you,' but I wasn't connected to anyone and no one responded for hours.
I'd reached out on WhatsApp in the mean time, which took even longer for a response. When it came it was 'we did reply on 6th March,' with a generic screenshot of a message. I replied that I hadn't even downloaded the app on 6th March so this was a lie.
Then it went from bad to worse when they sent me a screenshot of an email from someone else with the same first name. Nothing to do with me or my business. The screenshot was of an email this customer had sent them, including their phone number, so a huge GDPR breach.
the customer service is so slow to respond. It takes 12 hours before I get the answer to my inquiry.
Thank you for your feedback, and we’re sorry for the delay in our response. We understand how important timely support is and appreciate your patience. Our team aims to reply as quickly as possible, and we’re working to improve response times. If you ever need urgent help, please don’t hesitate to reach out again. We’re always here to help.
I set up the BLoop app, turned the system on for less than one minute, and we seem to be getting "referrers" coming in fast and furious. However, I did not want that. Turned the app on and the off again. Still referrers coming in. I sent messages to the help desk, but since they are not in my time zone, I cannot wait to get their fix. I have to delete the app to ensure our customers are not having a bad experience.
