Bold Subscriptions App

We are facing issues with customers being billed twice and it is an issue that Bold are aware of. The advice was to manually prevent this which simply isn't viable on scale and involves constantly providing refunds for customers who are not happy when it happens once never mind again and again. This is a major issue and it seems v2 is full of issues. No gifts cards too, not great. I'm not sure why v2 has been released when it seems to be full of bugs compared to v1. We have logged various cases with Bold and the answer is always the same, we are aware of the issues. My customers don't want to hear this, they want the issues fixed. Come on guys you could do much better on this.

After installing manually the app and spending a lot of time on it, they told me I have to pay to translate the app in French. Shame on you Bold Subscription.

On the website, it says Worldpay is supported, But after installation, I was told by their customer service that they don't support Worldpay. Also NO refund. MAKE IT WORK, OR GIVE ME MY MONEY BACK

We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.

The migration from Bold v1 to Bold v2 has been terrible. We've had customers with duplicate orders and now customers are being sent notification from v1 despite the fact they're on V2. We've lost subscribers and wasted customers time and had to take on a lot of extra customer service. YOU'VE STILL NOT RESPONDED

This app is incredibly frustrating with all it's glitches. We have multiple tickets open for close to a month now and the slow response time in rectifying these issues is very unprofessional. It's very disheartening having OUR customers upset at us for YOUR issues, glitches, lack of features and big oversights. PLEASE listen to your customers (me) and fix your app!

signed up 132 subscribers week 1. week 2 as they are all to be billed the 2nd time, only 2 get a bill. the other 130 are gone. no record of them at Bold at all. total joke. customer service say 3-5 days to get back. there is no phone number to call. finally get someone on chat, who tells me the developers dont have time to talk to the customers and someone will work on it sometime soon. total joke. been working on this for 7 hours and still no answers as to why all of my subscribers disappeared at midnight on their app.. bigger joke is that Shopify's response is that it's not their problem, contact the app im using. oh, you mean the one im using based on your recommendation? found on your website? it's time for internet companies to be accountable!

This is the worst "update" I have ever seen on a app. They had a great working program and they went and ruined it by making a program update that doesn't do anything- DO NOT USE THIS APP !!!

I downloaded this app because I wanted to have a look at its functionalities and how it works. I did not intend to integrate in onto my store immediately. Unfortunately, the app adjusted my theme code which I cannot remove again without causing multiple website bugs plus this app immediately told paypal to qualify me for reoccuring payments. I never wanted to do these things! Since I tried this app my payment gateway has a major bug and automatic discounts do not work anymore when customers want to pay with paypal. The amount that is displayed on the cart is lower than the amount which customers are supposed to pay (the discounts is added to the amount that customers are supposed to pay again which is a major issue for me). I never had these issues until I wanted to have a look at this app. I do not recommend downloading this app and I will complain at shopify about this funny application that manipulates all kinds of things on your website for the bad.

They dont seem to be actively working on this app, it has limitations in that customers cant add products to their subsciption. And if I do it manually I cannot add it at the subsciption discount price. They do not seem to care about improving this app. I would look elsewhere if I were you.I've been using it for 8 months and nothing has improved.