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Gaurav was amazing at tech support. So helpful with all types of questions. The platform is great and the support is better! This will definitely help our company succeed!
Thank you so much for the review! We are more than thrilled to hear that our team has helped set you up for success. Wishing you all the best with your coffee subscriptions!
Great apps, still have some bugs to fix but the support service is really great. Nirav and Laurel are quick for the answer and help me correct some of the small problems.
Thank you. We'll pass along the kind words to Nirav and Laurel. Please reach out to our team or check out our Help Centre any time you need assistance. We're always happy to help.
Setting up this app and integrating it with my site was a bit confusing for me, but Simran from customer service helped me get it up and running in no time. Thanks Simran!!
We are so happy that Simran helped you! You were in great hands, thank you for your review! Thank you for choosing Bold.
Great app - this works really well for our store. I just wish there was a way to only require customers making subscriptions to create an account (i.e. not every customer).
Thank you for your review and feedback! While Shopify customer accounts do not have this option at this time, we recommend to enable the “Subscription Created” email within Bold Subscriptions. These emails are customizable and can be used to direct customers to create an account once they purchase a subscription. Hope this helps!
Thanks again for choosing Bold!
Customer service is very responsive and helpful! I've used this app in another store in the past and I'm looking forward to using it again in my new store. Thanks for your help, Evan!
Thank you for your review. We are thrilled that Evan was able to help you. Very excited for you to use our app on your new store. Thank you for choosing Bold!
Very helpful - Gagandeep was very helpful. Figured out the issue and help solve the problem - thanks. Recently (Kelsey) as well as Chintak fixed an issue. Very prompt and fast. Thanks.
Simran was great helping us with everything we needed. They made the whole installation process very simple & helped with any issues. Navjot was also great when first installing the app
Thank you so much the review! Very happy to hear that Simran and Navjot were able to help you out with any issues of questions. Please feel free to checkout our Help Center and Live Chat if you have any further questions.
The javascript file for this app is way too massive, destroyed our search ranking just by installing. I didn't even get the app set up, and it's going to take our site months to recover from.
Thanks for taking the time to write in. Bold Subscriptions, as with most applications, does need to add some code to your theme in order to provide the subscription functionality. The code is optimized for fast load times and shouldn't impact your store negatively. If you're willing, our team would love to work with you to resolve any issue you're having.
Hi, guys just wanted to know if the subscriptions ( for a customer of my website) recur automatically? and also how is the cancellation process once a person is subscribed to my website? Thanks
Hi there, Subscriptions do recur automatically! Also you can read more about the cancellation flow for your subscribers here: https://support.boldcommerce.com/hc/en-us/articles/360050716832-Cancellation-Dunning-Management
Good app. Customer service is superb. Gursharandeep went above and beyond helping us. Our only gripe was that it does slow the loading speed somewhat, but that's inevitable with almost any app.
Thank you for your review. We are happy that the support team was there to help and especially Gursharandeep! We are always working on app improvements and really appreciate the feedback.
