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There are some limitations of the app that doesn't quite suite our needs, so only giving it three stars.
Customer service is great, though. Wanted to give a shout out to Krupa who responded quickly to our questions and was very courteous and got to the crux of our question.
Thanks so much for your open feedback, we certainly appreciate that you took the time to write in. Our team has reached out to see if we can determine some of your needs more specifically, as there are many new features on the horizon. Bold Subscriptions is being actively developed with new features being added all the time. We would love to hear more about your needs!
Really appreciate the customer service at Bold. Krupa is my problem solver and does that very well. The app itself has some significant gaps in user friendliness, but I'm giving it 5 stars because it's robust and has a can-do attitude. Hopefully the UX issues will be sorted along the way.
We are so happy to hear of your positive experience with Krupa! We'll be sure to pass along your kind words. Thanks for taking the time to write in. We also feel we have a can-do attitude! Stay tuned for more developments and improvements coming in Bold Subscriptions. We are working hard to bring you the best experience possible!
Update 27/03/2025 -Great customer service, quickly solved an issue with clients having an issue accessing their subscription.
Gone from being an awesome app to complete rubbish with the v2 launch. I've been told after migrating from version 1 to version 2 that my store is no longer compatible with their app and I need to hire a coder to make my store compatible. I can't convey how painful it has been dealing with these guys, this process has caused me tons of pissed of customers, most of my products are no longer compatible with this app and i'm still getting to pay for it. This is after they confirmed my "eligibility" to use the v2 platform. Who ever designed the v2 well done in screwing up a part of my business and now I have to find an app that will actually work.
We are so sorry to hear of your disappointing experience. Your feedback is greatly appreciated and will be very useful to our development team. Bold Subscriptions is constantly releasing new features and our team is working to add the features that are most important to our merchants. I can confirm our support team is working closely with you to sort out the issues you have faced. We will do all we can to get you back on track.
The application doesn't have all of the bells and whistles that I would like. I would like to be able to isolate and export more of my business date via CSV and I'm unable to do so. What I will say is that the customer service is "bar none" every interaction is friendly, the representatives are knowledgeable, and more importantly patient. Great service is hard to come by these days but, not with this web based organization. I spoke with Irfan today and the experience was most delightful to say the least. Thank you!
Thanks so much for your review and valuable feedback. Feedback such as this is extremely valuable to us and we'll be sure to take this into consideration. We are also thrilled to read your glowing words about our support. Thanks so much for writing in and thanks for choosing Bold!
Chintak did a great job of explaining how to solve my issue after migrating to the new subscription app. Unfortunately the shipping rates were all screwed up after the migration and I am still waiting for a resolution after over 2 weeks.
Thank you so much for your kind review! We are so glad to hear that Chintak was able to help you after your migration. We are so happy to have you and look forward to watching your business grow with Bold. Cheers!
Bold has the worst support. They do not care for your issue. No one contacts you and support tickets go in AI loop forever. If you have a chance use another app
Thanks for your review! We are just so happy that Kelsey was there to help you out. Thanks again for choosing Bold!
Thanks Daniel P, we tried to resolve this issue in the past with no luck but Daniel found the problem straight away and went above and beyond to remove code from old unused app causing issues with Bold making it hard for clients to log in. Cheers mate.
Thank you so much for your review. We are so happy that Laurel and Sid was able to provide you with the service you needed. We are constantly working on making our app better and we really appreciate your feedback!
I needed help and my issue was resolved promptly and effectively. Thanks to Daniel in particular who was very efficient and effective :)
Great support. The issue was identified and resolved within a few minutes.
Daniel was an EXCELLENT help! helped me troubleshoot so quickly! thank you!
