BTA Appointment Booking App
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Constantly need support to book due to unfriendly interface. Good luck talking to someone on a weekend. Overpriced and seems like it hasn’t been updated in years. Black outs are annoying, I should just be able to select what days I want to book things on and repeat it. Not block out every day I am not needing a booking.
Thank you for your feedback. You’re right that our support coverage is slower on weekends, and we understand how frustrating that can be when you need help urgently.
In your case, the product’s availability issue was caused by a configuration problem. We’ve already assisted with reconfiguring it and followed up with you directly.
Rana anwsered all my question and fix my calendar in less then an hour!
Thank you! We're so glad Rana could help quickly. We'll pass along your kind words to him! 😊
We have used BTA for years now and its been great. Just had a random issue today and they hopped on and fixed it very quickly, I really appreciated how fast and easy they solved my issue. Thank you Rana!
Thank you for the years of trust! So glad Rana got it handled quickly. We appreciate you! 🙌
Thank you for clarifying my concerns Rana! I appreciate your help and for doing your best to explain the tool to me.
Thank you for the kind words!. Don't hesitate to reach out anytime! 😊
This app has been incredibly helpful for my business. It’s easy to use, well-designed, and works exactly as expected. It has saved me so much time and made managing everything much smoother. The setup was simple, and the features are very practical and reliable. Customer support is also responsive and helpful whenever needed. Overall, it’s a great app that genuinely adds value. Highly recommend it to anyone looking to improve their workflow!
Thank you so much for this wonderful review! We're delighted to hear the app has saved you time and made managing your business so much smoother.
I have been using BTA app in Shopify for several years to manage online reservations for our tours and I have been very satisfied. I have been able to customize the app's settings to get it to do what I need and customer service and support has always been quick, helpful, and effective.
Thank you for sticking with BTA for so many years 🙏
Really glad it’s been a great fit for your tour reservations, and that our support has been quick and helpful. We’re here anytime!
Amazing customer service and support! I asked if they could personalize a specific field to help optimize the rental experience on my website, and they not only added what I needed but exceeded all of my requests.
They were super responsive every step of the way. I would absolutely recommend this app to other businesses and reservation platforms. Huge thanks to Rana and Sisco for being so helpful — truly appreciate everything!
Really glad the customization helped,huge thanks from Rana and Sisco. We’re here anytime you need us.
Great app and awesome support that helped me with my issue in a professional and timely matter!
Thank you for the kind words! We're so glad we could help. See you around! 😊
Mostly reviewing about customer service: recently I spoke with Rana, who was very helpful, friendly and responded quickly. When I've contacted BTA during work hours it is quick and easy to get in touch with a real person to chat with, which I appreciate.
The app itself is pretty good, though it requires a fair amount of learning to get things working the way we want. Also not a lot of customization aesthetically. It seems like there are many customer experience features to customize but it's not obvious what each one does. I wish there was a small explanation under each Title telling you what exactly it does. Since the customer service is good its helpful to just reach out if you're confused about anything.
Thank you for the feedback! We’re glad Rana and the team could support you quickly and personally. We appreciate your notes on the learning curve and are continuously working to improve the experience.
So far this app has been perfect for us! Rana from the support team has been an immense help with any questions we had along the way. We love the deposit feature for our bookings, and look forward to fully launching this in our shop in the coming days!
Adding an update to say their support team has been great. They’re always available and willing to help us find a solution whenever we reach out.
Wow, thank you for the wonderful review, and for taking the time to update it too! We're so glad the app has been a great fit for your shop, and that the deposit feature is hitting the mark for your bookings.
