BTA Appointment Booking App

I have been using BTA app in Shopify for several years to manage online reservations for our tours and I have been very satisfied. I have been able to customize the app's settings to get it to do what I need and customer service and support has always been quick, helpful, and effective.

Amazing customer service and support! I asked if they could personalize a specific field to help optimize the rental experience on my website, and they not only added what I needed but exceeded all of my requests.

They were super responsive every step of the way. I would absolutely recommend this app to other businesses and reservation platforms. Huge thanks to Rana and Sisco for being so helpful — truly appreciate everything!

Great app and awesome support that helped me with my issue in a professional and timely matter!

Mostly reviewing about customer service: recently I spoke with Rana, who was very helpful, friendly and responded quickly. When I've contacted BTA during work hours it is quick and easy to get in touch with a real person to chat with, which I appreciate.

The app itself is pretty good, though it requires a fair amount of learning to get things working the way we want. Also not a lot of customization aesthetically. It seems like there are many customer experience features to customize but it's not obvious what each one does. I wish there was a small explanation under each Title telling you what exactly it does. Since the customer service is good its helpful to just reach out if you're confused about anything.

So far this app has been perfect for us! Rana from the support team has been an immense help with any questions we had along the way. We love the deposit feature for our bookings, and look forward to fully launching this in our shop in the coming days!

Adding an update to say their support team has been great. They’re always available and willing to help us find a solution whenever we reach out.

We use the various BTA widgets to manage the sale of classes, courses, hiring equipment and setting appointments. It's all fairly simple to set up, and if you've got any questions the support people like Sisco are very good at solving any problems.

Unethical Pricing and Locked Account Access
I used this app for over two years on the $29 plan. When my plan expired, I was told I’d have to pay $49 for the exact same plan, a steep and unfair increase. What’s worse, I was locked out of my own account and data unless I paid the higher amount.

Support repeatedly asked me to confirm deletions I couldn’t even see, leaving me unable to access or retrieve my information. This experience felt unprofessional, manipulative, and deeply disappointing.

I would not recommend this app to anyone. If you value fair treatment and data access, stay away. Once your plan ends, you risk being completely locked out of your account.

We use BTA in our shopify site to manage class enrollment and events. The tutorials section in the help center is very detailed and makes the program easy to use. When I can't find what I am looking for there, the customer service team is very quick to respond with helpful advice and offers comprehensive solutions.

We are a smaller art studio that offers a lot of classes with online registration and have been using the app for about 4 years. This app has been perfect for what we have needed. It allows us to capture all the necessary questions we need when having clients register, it sends reminders and allows us to email a group all at once about the event. Not only do we book classes we also book private events, and this App generated a calendar we can place on our website allowing community members to see what is occurring on different days.

Anytime I have had an issue their support team has quickly helped to resolve the issue and show me what I can do moving forward. I highly recommend the app.

Been using BTA for quite some time. Very easy to use, and if you ever find that you don't understand something or need to figure out a way to get something to work, the Chat function is always there and they're very responsive and helpful. Super handy and also easy for my clients to use on the website!