BOOSTER AI SEO + AEO OPTIMIZER

Hi MedShop Direct,
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Darrel here from Booster SEO.
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I’ve read your recent feedback about our app and support, and I truly appreciate you taking the time to share your experience. I completely understand your frustration, and I sincerely apologize.
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First regarding the improvements made by our app on your store, the Reports section of the app lists the changes that the app has made to your site. Note that the app's automatic changes are to your site's code, never to your site's content (such as visible product titles and descriptions) except where you provide input.
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On the Reports page, press the tabs at the top of the list to filter by type of fix, and press View Details to see more details on a particular fix.
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We also sent you an email to further explain the SEO improvements made by our app in your store.

Lastly, we value your business and we take full responsibility for the inconvenience you experienced with the support. We also addressed this in the email we sent you.
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We will look forward to your response so that we can have the chance to turn around your experience with our app.
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Cheers,
Darrel

Hi there,

We’re really sorry to hear about your experience. Just to clarify, all billing is handled directly by Shopify, not by our app. If the app was still active when a new billing cycle began, Shopify may have automatically included it in your invoice, even if it was uninstalled shortly after.

That said, we’ve already sent you an email so we can sort this out directly, we’re more than happy to process a refund right away once we receive a quick confirmation or a screenshot of the charge.

We’re here to help and hope we can turn your experience around!

Warm regards,
Pat
Booster SEO Support Team

Thanks for sharing! We're excited to support you on this journey. Let us know if you need anything along the way! 😊
- Kevin & Booster SEO Team

Hi there,

I've just come across your negative review, and I must say, we are truly disheartened by it.

I'm truly sorry to hear about your disappointment, and we genuinely appreciate the feedback. However, I'd like to clarify that we've always been upfront and transparent about what's included in our Free plan. In fact, you can find all its inclusions right here in our Shopify App Store listing.

Our free plan is designed to offer users a taste of what the app can do, which solely features our alt text optimizer and its functions. This feature plays a crucial role in making your website's images discoverable by search engines such as Google, ultimately enhancing your site's SEO performance.

While our free plan offers limited functionality compared to our Pro or Premium version, we believe it's a great starting point for those looking to explore the benefits of SEO through our platform. We're constantly working to improve and enhance our offerings based on user feedback, however, this free feature has already proved helpful to thousands of users so far. Moreover, our Free plan is indeed 100% FREE forever.

Having said that, we are always committed to the full satisfaction of our app users here. Thus, I sent you an email so we can discuss this matter further and so we can hopefully assist you with your business needs.

I hope to hear back from you soon.

Best regards,
Lester

Hi there,

Darrel here from Booster Apps Support.

I read your recent app store review and we sincerely apologize if there are not enough features provided on our free plan. 😔

Unfortunately, the free plan is limited to one feature only: optimizing image alt tags (bits of image-related code) so that your product images are ranked higher on Google Images.

We value your feedback and take it seriously. We are always looking for ways to improve our services and make sure our customers are satisfied. Rest assured that your feedback won't fall on deaf ears.

We sent you an email and I hope we can resolve this and hopefully improve your experience with our app.

Cheers,
Darrel