Negate ‑ Bot Protection

good

I got this app specifically to block payment attempts from card testers. After installing it, I get an email stating this here:

"Can Negate block payment attempts from card testers?
Yes, please use our custom rules for checkout. These are not turned on by default. Be sure to read the documentation on how to turn it on for the first time. Note that an abandoned cart will still be made and it is advisable to pair custom rules for checkout with a shopify flow to then clean out the abandoned checkouts automatically."

None of this is actually true. These abandoned cart bots use a URL which you as a merchant have no control over - you cannot even run any Javascript on this URL or choose what it does - hence the bot blocking apps in the app store offering zero protection against this.

What makes me really mad about this, is that they claim they can. Furthermore I ran a comparison between the bot order attempts and their list and the bots show up as "human".

And when I asked about help with this, they didn't even bother replying.

deleted.

We suddenly had a flood of thousands of hits from Ashburn VA (amazon), just camping out. Installing this app shielded our site from this unwanted traffic ... which allowed us to get a clearer sense of traffic flow in light of tests and ongoing campaigns.

This app has been a game changer for us. After months of dealing with completely unreliable data, our analytics finally make sense again.

We were heavily affected by thousands of bots from China, Russia, and Singapore that polluted our analytics for months. Shopify’s built-in human/bot filter did almost nothing to stop this. As a result, not only our analytics but also our Google and Meta pixels were severely contaminated, leading to degraded campaign performance and bad optimization decisions.

Since using this app, all of these issues are fully resolved. The bot traffic is effectively filtered out, our data is clean again, and our tracking pixels are finally reliable. Performance insights are accurate, and decision-making is back on solid ground.

We are extremely happy with this app. It solved a critical problem that Shopify itself could not, and it delivered exactly what it promised.

We found Negate when we were struggling with consistent bot activity on our site. We installed it and instantly saw a 15% decrease in traffic, but sales stayed constant, CVR shot up. Negate helped us block all the bad traffic, but keep all the good! And more than that, Taylor and team have been incredibly helpful giving us personalized support and helping apply their technology to our specific challenges - it's made a huge difference! Highly recommend this software and this team!

Title: Life-saver for our small Dutch family shop

Review:
We’re a tiny family webshop that only sells in the Netherlands & Belgium. A few days ago we suddenly got hit hard by a targeted bot attack (dozens of bots every few minutes from Russia, Brazil, USA, Ukraine, etc.) plus spam and threatening messages on other platforms. It was extremely stressful.

Within minutes after contacting support, Kai and the senior dev team jumped in. They first helped me get the attack under control and then personally added custom backend logic to block ALL traffic outside NL/BE – something that isn’t even a standard feature. The difference was immediate and total peace of mind.

Kai’s support was fast, friendly, patient and genuinely caring. He took the time to explain everything and made sure we felt safe again.

Negate didn’t just protect our store; they protected our little family business when we needed it most. If you run a small Shopify store and ever get targeted, these are the people you want on your side.

100 % recommended. Thank you Kai & team – you’re absolute heroes!

Negate has made a HUGE difference in the performance of our ads since we installed it ≈ 18 months ago.

For years, bot-triggered events had been sent back to ad platforms and drowning out legitimate signal with noise, but within days of install we started seeing a *massive* improvement in traffic quality because now only human-triggered events were being passed back to Meta, Google, et al.

I've also been repeatedly impressed by Negate's prompt replies to CS inquiries and the care they've taken in thoroughly researching issues I've brought to their attention in order to provide top-notch customer service.

Negate delivers exceptional support that makes a measurable difference. Our implementation has significantly reduced bot activity across our platform. When we needed assistance with a unique requirement, their team responded promptly with tailored solutions that addressed our specific concerns. Negate demonstrates genuine commitment to understanding client needs and delivering effective results. The app is a valuable addition to any operation seeking reliable, responsive service.

Was a little clunky to fully understand and had a couple small hiccups in implementing the correct settings but once I was able to get support to help this app completely knocked out 30,000+ visits of bot traffic we were getting to our site monthly.

Don't think twice, you need this app!

First started using this service a couple years ago when my website was getting data scraped from bots 24/7. Most likely coinciding with all the AI training companies were beginning to do. The data scraping wrecked my suggested items widgets, preventing them from popping up. This service immediately eliminated all of those bot visits. The bot visits have slowed down recently so I reached out to customer service to adjust my plan. Kai responded very promptly and was beyond helpful while listening to my concerns about my subscription and website. I'd highly recommend this app if bot protections/prevention is required.
-JT