Rezensionen (40)
Anpassen
-
Nach Bewertung
The support I have had from Kristina and Tia are on another level. They are amazing!!! The are so supportive and helpful. I don't think I've dealt with people wanting you to succeed so much. I've had zoom meetings with them both and they are there to assist no questions asked. The supplier is amazing as well they have such a huge catalogue. Hopefully my business will thrive so I can keep working with them. Michael you need to give these ladies a raise. I would pay top dollar for staff like them
La atención al cliente de BrandsGateway es verdaderamente excepcional y marca la diferencia en el comercio electrónico de lujo. Su equipo de soporte técnico y humano destaca por ofrecer respuestas inmediatas en tiempo récord, brindando siempre un trato personalizado, profesional y con mucha paciencia durante todo el proceso de integración. Además, demuestran una gran eficacia al resolver cualquier incidencia con los envíos de forma rápida, lo que transmite una enorme seguridad y confianza para operar tu tienda en línea sin ningún tipo de estrés. ¡Es un proveedor altamente confiable y totalmente recomendado!
Highly recommended app; they respond quickly and customer service is very efficient—definitely worth a try.
We've been using BrandsGateway for months now and are very satisfied with the quality of the products and the fast integration with our Shopify store. The support team is responsive and helpful, and the product selection is great for high-end fashion. Highly recommended if you're looking for a reliable dropshipping partner in Europe
Hi Qutton,
Thank you for taking the time to share your positive feedback! We're really glad to hear that you're happy with our Shopify app, the quality of our products, and the support you've received from our team.
We look forward to continuing to support your business every step of the way!
Best,
The BrandsGateway Team
I've been using BrandsGateway for a while now, and I’m genuinely impressed. The app is very reliable and integrates seamlessly with Shopify product updates, inventory sync, and everything in between works without a hitch. It makes managing my store so much easier.
What really stands out is their customer service. They’re not only friendly and professional, but also very fast to respond, which gives me real peace of mind.
If you're looking for a trustworthy partner in the dropshipping space, BrandsGateway is a top choice.
Hi Versa Loro,
Thank you so much for your positive review! We're thrilled to hear that you're satisfied with our Shopify app, and especially with our customer support team, as we aim to be helpful, responsive, and supportive at all times.
Lastly, we truly appreciate your recommendation of BrandsGateway being a trustworthy dropshipping partner.
Best,
The BrandsGateway Team
We installed the app in June to test it out and a month later we signed up for a yearly subscription because the app is simply the best on the market: a large selection of products that are in high demand, a smooth process from ordering products to delivery and of course an amazing support system that is always ready to help no matter what the problem is.
We definitely recommend the app.
High quality app and high quality customer service. Pricing automatics are not the easiest I have seen with other suppliers but still manageable.
We are close to launching our new online store, which features an extensive collection of over 17k premium-luxury menswear products from Brandsgateway.
We have to mention the exceptional support from the Brandsgateway team. The responsiveness has been top-notch, getting fast and detailed answers every time. The communication is always polite, professional, and helpful, whether we have a simple question or need more complex technical guidance.
The Brandsgateway platform itself is solid. Integrating, synchronizing, and managing the product inventory is straightforward and efficient. Their product selection is super comprehensive and constantly updated with new products, making it easy to carve out a unique niche in the luxury fashion market.
We can highly recommend Brandsgateway to anyone looking to start a premium-luxury fashion online store."
I absolutely love BrandsGateway! Their support team is amazing — always quick to respond and super helpful. Emilija has helped me a lot, both through live meetings and email support. The app itself is very well structured, and the product sync works flawlessly. It’s so easy to choose what you want and then just click synchronize. I also love the products — great quality and beautiful selection!
They also host webinars from time to time, usually hosted by Michael, where you can ask questions and get really valuable insights — a great bonus for anyone running a fashion dropshipping store.
Based on our few hours of testing, we cannot recommend this app. Our experience suggests the developer is money motivated, more focused on collecting subscriptions than caring for client needs. This is evident from the app's critical shortcomings and the developer's refusal to issue a refund.
The app lacks essential features, failing to handle product variants correctly (causing duplicate listings) and missing necessary fields for proper descriptions. In its current state, it is not a viable solution for a serious business. Furthermore, support becomes unacceptably slow once they have your payment. Seek out a reputable developer who offers a trial period and has a fair refund policy—they understand you can't evaluate an app without testing it.
Thank you for taking the time to share your feedback. We'd like to offer some clarification, as the situation with the refund was the result of an email mismatch that we were not aware of at the beginning.
Your initial communication came from one email, while the subscription had actually been purchased under a completely different email address. Because the email you contacted us with did not show any active subscription in our system, it understandably led to confusion. This was further delayed as the subscription email was not specified during the initial communication. However, once we identified the correct account associated with your subscription, the refund was issued without delay.
Regarding the app evaluation, we fully respect your perspective. However, some features need a little more time to explore, so a very short testing period might not always show the app’s full capabilities - especially since many long-term users work with it successfully every day. Throughout your time with us, our team remained available to provide support, guidance, and assistance.
We remain committed to providing a helpful and reliable experience for all users. If you ever wish to revisit the app in the future, we would be more than happy to support you.
Kind regards,
The BrandsGateway Team
