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The support I have had from Kristina and Tia are on another level. They are amazing!!! The are so supportive and helpful. I don't think I've dealt with people wanting you to succeed so much. I've had zoom meetings with them both and they are there to assist no questions asked. The supplier is amazing as well they have such a huge catalogue. Hopefully my business will thrive so I can keep working with them. Michael you need to give these ladies a raise. I would pay top dollar for staff like them
La atención al cliente de BrandsGateway es verdaderamente excepcional y marca la diferencia en el comercio electrónico de lujo. Su equipo de soporte técnico y humano destaca por ofrecer respuestas inmediatas en tiempo récord, brindando siempre un trato personalizado, profesional y con mucha paciencia durante todo el proceso de integración. Además, demuestran una gran eficacia al resolver cualquier incidencia con los envíos de forma rápida, lo que transmite una enorme seguridad y confianza para operar tu tienda en línea sin ningún tipo de estrés. ¡Es un proveedor altamente confiable y totalmente recomendado!
Highly recommended app; they respond quickly and customer service is very efficient—definitely worth a try.
High quality app and high quality customer service. Pricing automatics are not the easiest I have seen with other suppliers but still manageable.
We are close to launching our new online store, which features an extensive collection of over 17k premium-luxury menswear products from Brandsgateway.
We have to mention the exceptional support from the Brandsgateway team. The responsiveness has been top-notch, getting fast and detailed answers every time. The communication is always polite, professional, and helpful, whether we have a simple question or need more complex technical guidance.
The Brandsgateway platform itself is solid. Integrating, synchronizing, and managing the product inventory is straightforward and efficient. Their product selection is super comprehensive and constantly updated with new products, making it easy to carve out a unique niche in the luxury fashion market.
We can highly recommend Brandsgateway to anyone looking to start a premium-luxury fashion online store."
I absolutely love BrandsGateway! Their support team is amazing — always quick to respond and super helpful. Emilija has helped me a lot, both through live meetings and email support. The app itself is very well structured, and the product sync works flawlessly. It’s so easy to choose what you want and then just click synchronize. I also love the products — great quality and beautiful selection!
They also host webinars from time to time, usually hosted by Michael, where you can ask questions and get really valuable insights — a great bonus for anyone running a fashion dropshipping store.
Based on our few hours of testing, we cannot recommend this app. Our experience suggests the developer is money motivated, more focused on collecting subscriptions than caring for client needs. This is evident from the app's critical shortcomings and the developer's refusal to issue a refund.
The app lacks essential features, failing to handle product variants correctly (causing duplicate listings) and missing necessary fields for proper descriptions. In its current state, it is not a viable solution for a serious business. Furthermore, support becomes unacceptably slow once they have your payment. Seek out a reputable developer who offers a trial period and has a fair refund policy—they understand you can't evaluate an app without testing it.
Thank you for taking the time to share your feedback. We'd like to offer some clarification, as the situation with the refund was the result of an email mismatch that we were not aware of at the beginning.
Your initial communication came from one email, while the subscription had actually been purchased under a completely different email address. Because the email you contacted us with did not show any active subscription in our system, it understandably led to confusion. This was further delayed as the subscription email was not specified during the initial communication. However, once we identified the correct account associated with your subscription, the refund was issued without delay.
Regarding the app evaluation, we fully respect your perspective. However, some features need a little more time to explore, so a very short testing period might not always show the app’s full capabilities - especially since many long-term users work with it successfully every day. Throughout your time with us, our team remained available to provide support, guidance, and assistance.
We remain committed to providing a helpful and reliable experience for all users. If you ever wish to revisit the app in the future, we would be more than happy to support you.
Kind regards,
The BrandsGateway Team
Very good experience with this platform for luxury and premium fashion so far. Great range of products, reliable and accurate orders and delivery is fast every time. The support team is genuinely helpful, responsive, and friendly. The marketing materials are well done, with high-quality images and a lot of e-guides that make presenting products easier. Satisfied overall, and looking forward to continued collaboration.
I am keep opening the ticket that even though, I am using right margins and recommended by Brands Gateway then still Products are listing on very lower prices. I keep opening ticket but, they are keep closing the ticket and showing the calculations etc. Beware of App. You keep loosing money here because their suggested process are not one goes on your website unless you go and manually change of all 33,000 products.
Hi Himal,
Thank you very much for sharing your feedback. We’ve carefully reviewed our communication history and can confirm that our team responded promptly to all your support requests, providing detailed guidance each time. We also noticed that one of the tickets was closed by you, and in another, our team kindly asked for additional information to better understand what might not have worked well on your end - but unfortunately, we didn’t receive a response.
We truly regret that the app didn’t meet your expectations, though please know that our team made every effort to assist and ensure your setup worked correctly. We’re constantly improving based on merchant feedback, and we’d be happy to revisit your case anytime to help you achieve the results you were aiming for.
Kind regards,
The BrandsGateway Team
Brandsgateway is by far, the best option when it comes to luxury dropshipping. From their seamless integration, to their fast fulfilment and delivery of products ordered, their efficiency is unrivalled. Their customer support team is also very responsive and efficient in solving issues that require support.
