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Menu is great but support and documentation is lacking. I've sent email and has been waiting for a response. Yes I get that it's been only a day but in this days and age 24 hours for a support question to be answered is unacceptable.
Follow up--Super snippy support. Again, I think the app is nice, not crazy about the support before and even more so now.
Re the documentation, the only thing I can see is the tutorial which explains how to set things up, which is easy enough. However it doesn't explain any other issues that might come up. A FAQ section explaining most common problems would be useful.
Update-I'm changing to a 3 star because it's really one of the better ones available on Shopify. Pretty intuitive. Still some issue with mobile which you have to contact the app developer to fix.
We installed the app onto our website and after doing some updates to our homepage banner and header the app failed. We were having issues with it displaying on the homepage, specifically with the Google Chrome browser. I encourage anyone who uses this app to be sure that it is functional across all browser types. There were issues with timely communication with the support team because they are on a GMT timezone which is not helpful. In addition, support team told us one that their developers were away and then two when he/she came back apparently did not see an issue on their end. However sadly enough the collaborator account that we set up with them had the status "Never Logged In". That was upsetting to see because it simply translates to the idea that they were never looking into the issue to begin with. Luckily for us, we are now working on a custom mega menu through a Shopify expert at an extremely low flat rate. I suggest this to potential clients as this is a cost effective route. In addition, you do not have to worry about the trouble of having to troubleshoot potential mishaps with the app.
Hello, Thank you for the the feedback.
I was very sad to read your review, especially since you said in your last email to us that the problem is sorted and it was a cache problem. Please know that the cache problem does not depend on us, but on your devices and browsers if they are up to date. You thanked us for figuring this out and you said that it is all good now.
So there was never anything wrong with our app.
Also I looked into our archive and I saw that we were offering you technical support for more than a year. We always have responded to all of your emails and we answered to all of your questions. And you always seemed to be happy with our app
And even if our working hours are different from yours, we always have replied to you as soon as we got back in the office, the next working day.
We care too much for our clients to hire an external company who can offer support via chat at any hour. There are indeed cheaper options with these kind of companies, but also the level of support and security is considerably lower. Our support team is highly trained by us and professional. In this way our customer info will never leave our company and we are sure that we offer the best customer support we can.
This is how we decided to work with our customers, and maybe is not always popular, but it is more honest from our point of view. We are a small company and we are here not to just sell an app and offer customer support, we are here to also relate with the amazing people who reach us. This is why we are called Buddha Apps.
I really hope you understand.
We wish you all the best!
Removed the drop down menus from website after the longest time with no issue very disappointing!!!!
I am very sorry about this, your business should not have been affected like this.
As we explained in the emails, a sudden change made by Shopify into it's script tags removed our app from your store. Also this happened to other apps from the App Store. Since we did not have any prior notice, we could not prevent this.
Again, I understand how frustrating something like this can be. But what I would liken to add is that this happened during night at our end when our office was closed. And still at 2 am we were working like crazy to sort this out. And we solved this in a matter of a few hours.
And as you mentioned this is a first time issue. And this is so rare for us, our app is very stable.
I hope you will take all this into account and consider changing the review.
I wish you all the best!
Rox
If you have a product with multiple variants, do not use this. It did not allow my customers to add other variants to cart except for the 1st one in the order. Not recommended. After I uninstalled, the code was still left in my theme resulting in me having to pay someone to find the issue and remove it for me.
Fantastic customer service, highly recommend
Thank you for the lovely review and for your appreciation! We’re so glad we were able to help you.
Please don’t hesitate to contact us if you ever need further assistance with our app.
The Buddah Mega Menu & Navigation app is fantastic! I think every Shopify Store should have it.
Thank you so much for taking the time to leave this excellent review!
We value all customer feedback and we’re happy to hear you enjoy using our app.
Not actually managed to use the app so well as yet
Thank you for taking the time to write the review! We are trying to find out if you need some help from our end with creating the menu or trying to use the features available with our app. We sent you a couple of emails.
Could you please let us know the issues you experienced at support@buddhaapps.com and we will be happy to advise and investigate at our end.
This app is great and support is realy helpful !
Thank you for this amazing review and for being with us for the past 2 years! We appreciate the time you took to share your experience with our technical support team.
We're hoping to bring more benefits to your store in the future.
amazing app. good price point. amazing customer service
Thank you so much for taking the time to leave us a 5 star rating. It's much appreciated!
Please don’t hesitate to contact us if you ever need further assistance with our app.
We’re here for you anytime!
Very good app, excellent support
Thank you so much for taking the time to leave us a 5 star rating! It's much appreciated!
We’re so glad that our app and technical support is what you’re expecting and hopefully with the future developments we can exceed your expectations.
