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Works exactly as expected and is very easy to understand and use, the visual layout while editting menues makes fine-tuning your store's navigation a breeze. Adding sub-menues beyond the standard Shopify limit of two levels was essential for our store, and this app saved the day.
Everything worked great out-of-the-box and never needed to contact support.
Thank you so much for taking the time to leave this excellent review! It’s great to know that we made the app work perfectly for you.
We're hoping to bring more benefits to your store in the future.
Have an amazing day!
Two stars because it is actually a good menu. It would have been zero.
After finding small issues (but large enough to warrant a support ticket, such as: the menu loads over the existing menu so it always loads half a second after the page has loaded, and loads OVER the existing menu. Meaning people see the original menu, and then your buddha menu, and other things)
But the customer service is just horrendous. After submitting a ticket they asked for collaborator access (via shopify only, never replying to my email), I granted this, assuming they wanted to inspect before answering me. Then, they disabled the app, again with no email response and left it there for a day. Then I re-enabled it to continue testing on my draft template. This morning I logged in and they enabled the app on my live site - thus changing my live site's navigation to an incomplete, broken link, non-sensical menu system causing my lowest sales this year, several phone calls with "how do I...." and worst of all, revealing un-announced products to the general public and my customer base.
Absolutely SHOCKING that this can happen.
I'm sorry you feel this way, but we did reply to you twice on Wednesday and I'm afraid you did not receive our emails.
In the first one sent on Wednesday at 10:35 I requested you the access and you did not reply us back, just approved it. The 2nd email was sent the same day at 11:07 when I advised the ticket was assigned for investigation to our technical team and you never replied us back. So, the only explanation is that you did not receive our answers at all and you assumed we were messing with your menus when instead we were just trying to check the problem.
After my initial 2 emails, my colleague from technical team solved the issue and emailed you back twice. The first email, as per our records, was sent on Thursday at 04:48 and the 2nd one at 04:50 when he confirmed the issue was fixed.
Please try to use a valid email address so that we can continue to communicate with you if you still need our assistance.
Buddha Mega Menu has a plethora of free options, and the support team is still helpful even if you have not purchased the paid version.
Now I am on the paid version for the advanced features, and I couldn't be happier! Great product, great support!
Thank you for the lovely review and for your appreciation! We value all customer feedback and we’re happy to hear you enjoy using our app.
We’re here for you anytime!
無料プランでしか使用していませんが、直感的で分かりやすく、とても便利なアプリです。今後、メニューのデザインを変えていきたいので、有料プランでどの程度の自由度があるのか検証していきます。
Thank you so much for your lovely review! It’s great to know that we made the app work the way you expected.
We're hoping to bring more benefits to your store in the future.
We like this app very much. The menu is easy to create and the features (e.g. adding icons or labels) are really nice. You have various possibilities to design the menu (colour, fonts, position) and the submenu opens quickly in the live-shop.
We had a problem with the translation and the support was great. The problem was fixed and we were shown how we should proceed next time (another translation app caused the problem). Thank you for you service!
Thank you for the lovely review and for your appreciation! We’re so glad we were able to help you.
Please don’t hesitate to contact us if you ever need further assistance with our app.
We’re here for you anytime!
The support team provided top-notch assistance and resolved the issue in less than 24 hours. The mega menu works perfectly. Zero Carbon Team has developed an excellent app that offers the best navigation experience. (10/10 points)
Thank you for the lovely review and for your appreciation! We’re so glad we were able to help you. We work hard to create good experiences with our app and feedback like this makes it all worth it.
Have an amazing day!
Amazing Tremendous App It is very easy to use this application. I have been using this application for a long time in my multiple projects and most importantly the customer support of this company is excellent or fast also. If you are looking for an application for the specific for mega menu then you are at the right destination. :)
Thank you so much for taking the time to leave this excellent review! We work hard to create good experiences with our app and feedback like this makes it all worth it.
Have a lovely day!
I would give zero start if I could, I wasted a whole afternoon on this app and the entire mega menu just disappeared by itself without me clicking on anything. And I had to spend so much time building it because the save button doesn't work, it works sometimes but most of time the setting just revert back by itself after saving. I'm a software engineer and never saw an app horrible like this.
Hi,
I'm really sorry you feel so disappointed by the experience with our app.
This is not the experience we want to deliver and we tried to make it right and investigate the issue, but you've already uninstalled our app. The only thing I can think of is that you worked on creating the menu, but never saved the menu during the process and got disconnected from the server.
Again, I'm so sorry the experience with our app was not what you expected.
Quick and support team response was really helpful!
Thank you so much for your kind words! We're delighted to hear that you found our team's quick response and support helpful.
We really appreciate you taking the time to share your feedback. If there's ever anything else we can assist you with, please don't hesitate to reach out.
The support team is fantastic and very quick to respond.
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our support team.
Providing fast and helpful assistance is very important to us, and your feedback truly encourages the whole team.
