Easy Bundles: Bundle Builder

We had some bumps at the beginning, and things didn’t go as smoothly as I hoped. But the team stuck with it, listened to my feedback, and in the end, delivered exactly what I needed.

They even refunded me for the period when the app wasn’t working as expected — which shows integrity and great customer service.

I really appreciate the way they handled everything, and I’m happy to be using the app now that it’s running as it should.

I have been using this bundle builder app since July 2023. I have to say, the customer service has been extremely helpful and they jump to help any time you need something!

It does everything we wanted it to, and was quite easy to set up. I'm happy with how it looks on our website too!

My only complaint is how the order comes in visually in the order summary for the customer, and within the "orders" page. I would LOVE if each bundle was listed nicely and in order - all together with the bundle it's a part of. Our staff can have a hard time reading the order as they come in, especially when it's a large order. That creates some confusion and is my only annoyance with this app.

UPDATE: Following my original review the team reached out and they were very helpful in getting my problems solved. I raised my score from 3 to 4 stars because of that.

Overall, it's the best bundle building app I've seen so far and I've tried a lot of them. I'm holding back the 5th star because I still think the UI and workflows need a bit more refinement - but the team seems like they care and are working towards a great product!

INITIAL REVIEW:

I've still got hope for this app but it's been a really rough onboarding experience so far.

I see that others have good things to say about the customer service in their reviews but for us it's been painfully slow. They are in India and we're in New York and we never get realtime chat interactions.

We're basically exchanging one sentence per day, which means it's been about two weeks and we've made no progress on actually resolving the glitch that's preventing us from using the app.

The UX on the admin panel also needs some rethinking.

It's surprising, because on the front end the UX is so nice but, for some reason, they laid out the backend in such a way that you have to manually enter your color preferences for every little place in the app, rather than simply letting you set defaults one time. I must have pasted the same hex value in about 20 different places, across 5 different screens just to get the widget to have a coherent look across the whole experience.

Basically, what should be a 10 minute setup for each widget becomes like a 45 minute process.

L'application est super et je suis très satisfaite du service d'aide. Ils répondent et règlent les problèmes très rapidement.

Bin im großen uns Ganzen zufrieden. Ein paar Dinge waren nicht sofort so wie sie sein sollten, aber der Support ist sehr schnell und hat innerhalb kürzester Zeit, meist in wenigen Minuten alle Probleme gelöst.

Salaj was great! Once he realized what i needed(I had a different person earlier), he got me right to the place that needed to be fixed. Thanks for all of your help!

The support is very helpful and quick, thanks to them ! A special mention to Nitin who was a great help.

Easy Bundles app with fantastic features, advanced settings, and great design templates. The support team is quick and helpful. Highly recommend!

Great app and excellent support. easy to customize and when i did need help, they were so fast to respond. A few improvements needed in my opinion but highly recommended, especially with the level of support available.

Very easy to use / set up and the customer service is very prompt.