Kaching Bundles App & Upsells

I do not recommend this app. We are up to over 100 orders where the wrong size variant was forced on the customer when they chose the bundle. Their help team was extremely unhelpful in resolving the issue, meanwhile we are out several hundred dollars in return shipping expenses and customer service issues.

kas, açıkça belirtmek istiyorum: Bana yardımcı olunmuyor ve sorum sürekli başka bir konuya yönlendiriliyor.

Ben koleksiyon eklemeyi veya değiştirilebilir ürünlerin nasıl kullanılacağını sormuyorum. Bunları zaten biliyorum. Size defalarca aynı koleksiyondan 2 farklı ürün seçilmesini ve yalnızca 2. ürüne sabit 300 TL indirim uygulanmasını istediğimi açıkladım.

Buna rağmen bana tekrar tekrar koleksiyon ekleme işlemini anlatıyorsunuz. Bu, sorduğum sorunun cevabı değil.

Ayrıca ilk olarak bana “Ürünleri tek tek eklemeniz gerekiyor” denildi. Daha sonra koleksiyon eklenebildiği ortaya çıktı. Bu açıkça yanlış yönlendirmedir.

Bir işletme sahibi olarak ücretli bir uygulamanın destek ekibinden doğru ve teknik bilgi bekliyorum. Aynı şeyi tekrar tekrar açıklamak zorunda kalmam kabul edilebilir değil.

Şimdi sizden net bir cevap istiyorum:

Aynı koleksiyondan 2 farklı ürün seçtirip, 1. ürüne normal fiyat, 2. ürüne sabit 300 TL indirim uygulamak Kaching Bundles ile mümkün mü, değil mi?

Mümkünse: Bana hangi ayarları kullanacağımı adım adım gösterin.

Mümkün değilse: Bunu açıkça söyleyin.

Lütfen artık bana koleksiyonun nasıl ekleneceğini anlatmayın. Soruma doğrudan cevap verin.

Bu şekilde devam eden yanlış yönlendirmeler nedeniyle ciddi şekilde zaman kaybediyorum. Sorunum çözülmez ve tarafıma yine alakasız cevaplar verilirse, uygulama hakkındaki deneyimimi ilgili platformlarda ve gerekli şikâyet kanallarında paylaşacağım.

Konunun yetkili bir teknik destek sorumlusuna aktarılmasını talep ediyorum.

Es una aplicación usurera, cambia drásticamente los valores de la facturación mes a mes.. de repente terminas pagando facturaciones de 60 dólares, tres veces lo de la misma suscripción de shopify.. en el servicio al cliente, no la recomiendo

IEVA was very unhelpful. Not happy at all. Asked her a question and just sent me a form for me to figure it out. When I asked if she could help a bit more like the people at my subscription app she just didn't reply

customer service response times went from 10 mins to now minimum 30 and ive been waiting 3 hours for a response, idk whats wrong. Not an isolated case, this has happened on back to back days withdifferent chats different agents etc. where I have had to wait hours for a response, I think they laid off some people and as a result the cs is getting horrible, please fix this kaching team!

Les doy una estrella porque no se les puede dar menos, la vinculación deja mucho que desear y el servicio de soporte el peor que he visto, no solo no reconocen que tienen una basura de aplicación, si no que no se disculpan en ningún momento por sus errores y además le echan la culpa a Shopify en todo momento. Por favor, si teneis la oportunidad no utiliceis una app de Kaching.

Paulius did a great job(super fast) fixing my styling issue on mobile. Great app and support.

Edit: For the last couple of days I started seeing some issues, where I had orders with bundle ID, but free gift was not added to the order, I thought just a bug. But now I had some messages from customers that the gift shown on the product page was shown with the full price. I did some testing myself and noticed weird inconsistencies with language selector - pick EN doesnt show the bundle, pick NL shows the bundle, pick EN again - doesnt show the bundle, pick NL again - doesnt show the bundle....Reached out to customer support, but it was giving me articles how to fix sold out issue, even though my products are not sold out.

Warning: Major Bugs, Theme Incompatibility, Disappearing Support, and Unsettling Behavior
Rating: 1 out of 5 Stars

I am writing this review to warn other Shopify merchants about the significant issues I experienced with the Kaching Bundle app. The problems ranged from critical functionality failures to alarming issues with the support team.

Critical Functional Failure & Potential Revenue Loss
The core function of this app—the product bundling—was unreliable and posed a serious financial risk to my business. The bundle was configured to add 10 products to the cart upon selection, but it only added 1 product most of the time. This was intermittent, sometimes working and other times failing.

I could have lost a significant amount of money overnight had I not manually checked the functionality. This is a massive, unacceptable bug that directly impacts revenue and stock accuracy. I urge all users to rigorously test this app on a live store before relying on it.

The app also did not work with my theme, which was the initial reason I needed support.

Disastrous Support Experience
The support experience was just as damaging as the app's bugs:

Disappearing Act: The support agent who was actively working on my website vanished mid-task.

Damaged My Store: Crucially, while working on the site, the agent disabled other integrated, necessary apps for my website's operations, causing additional downtime and work for me to fix.

The Most Disturbing Issue: AI Call Spam
The absolute worst part of this experience was the subsequent personal harassment. In the morning, while I was sleeping, I began receiving spam calls from an AI caller. They repeatedly spammed my personal phone number, disturbing my peace. This highly inappropriate and unethical behavior has absolutely no place in a professional business interaction and is incredibly unsettling.

In summary: The Kaching Bundle app failed to work reliably with my theme and its core functionality was critically broken. The support team was decent, but broke other essential parts of my store, and then followed up with an alarming, abusive practice of spam-calling my number with an AI. Avoid this app at all costs.

I love Kaching bundles, however there was an issue/bug with some of the features where a deal couldn't be published. So, I reached out to the customer support yesterday and my was message was read but no one ever replied to my concern so far.

Update: Customer support never replied to my inquiry, therefore they deserve this negative review.

Be Careful. They lost me money! Instead of going to the next tier of plan when I hit my threshold they removed the app from my landing page. This resulted in customers not able to purchase and me wasting all my ad spend. Why not just have the app automatically go up tiers as your customers hit the revenue limits? You lost me around $200 today.