Kitenzo ‑ Bundle Builder
Répond à nos normes les plus strictes en matière de performance, de conception et d’intégration. En savoir plusS’ouvre dans une nouvelle fenêtre
Avis (264)
Affiner
-
Par note
I do believe the app works as described. You will want to read carefully about multiple and single SKU bundles as there are pros and cons of both. We did have issues with single SKU bundles creating ghost products on our site, but Agile did help us understand that the multiple SKU bundle was a better fit for our needs. However, for other reasons, we decided to stay with single SKU. While the app does deliver a way to bundle products together, the customer service is significantly lacking. Most recently, we have been completely ghosted by Bundle Builder's support team after many attempts at contacting them. At first, they were responsive, but since, have ignored multiple requests for help with troubleshooting. As I've read the reviews, this seems like a recurring theme so please take this into consideration when deciding which bundling app to use in your shop.
Thanks for your review, and highlighting the difference between Single and Multiple SKU bundles. This is fairly new functionality for the app, and something which brings more power and functionality to bundles. There are subtle differences and limitations to each, as you mention, so it's important to choose the right one for your store.
Apologies for the lack of contact from the support team here, we're looking into what happened to the emails you sent through, but in the meantime, i'll personally ensure that the team get in touch ASAP so we can figure out the last things needed to get you up and running.
Super disappointed in this app. It has so much potential yet there are 2 big issues- 1. Customer service doesn't answer your questions. Both times I've inquired about something they give a generic response and don't actually answer the issue I'm asking how to fix. I then have to waste my time asking the same question again stating that they didn't actually address my issue. 2. The multi sku option applies your bundle discount within shopify's discount section so you can't add another code at checkout. This is a problem because then customers can't use a promo we're offering on the bundle. The single sku option creates dummy products once it reaches 99 variants which they really should make clear up front. We built a whole custom flow only to find out that we'll have tons of duplicate products which messes with our SEO and website search.
Thanks for taking the time to leave a review - we really do appreciate all feedback. Our merchant support manager has sent you an email, to try and assist, and we look forwards to resolving this for you!
Great bundle app and live chat help when needed
Thanks so much for taking the time to leave a review! I'm delighted you are happy with both the app and the Support received! If you need us we will always be happy to assist!
Thank you so much for the five-star rating!
We truly appreciate you choosing Kitenzo to power your store.
If there’s ever anything we can assist you with, or if you have any questions at all; please feel free to reach out and let us know.
We'll be here and more than happy to help!
Thank you so much for the 4-star rating! We’re thrilled to have your support!
If there’s ever anything we can do to turn this into a 5-star experience for you, please do let us know! We'll be here and more than happy to help!
Thank you so much for the 5-star rating!
We’re delighted to have you using Kitenzo, and to hear that you're having a great time!
If you run into any questions at all, please don't hesitate to get back in touch and let us know! We're here and more than happy to help!
Thank you so much for sharing your 3-star rating!
We always strive to provide a 5-star experience with Kitenzo, and we’d love to learn more about how we can improve Kitenzo for your store.
If there was a specific feature you found missing or a technical hurdle you encountered, please reach out to our support team at support@kitenzo.com.
We’re here to help and would appreciate the chance to turn this into a better experience for you!
Thank you so much for the 5-star rating!
We’re thrilled to hear that you're enjoying Kitenzo!
If you ever run into any further questions, or come across any features that you'd like to see added to our App; please don't hesitate to get back in touch and let us know!
We'll be here and more than happy to help!
Thank you so much for the wonderful review!
We are delighted to know that you’re having such a great experience with Kitenzo!
If you run into any more questions, please don't hesitate to get back in touch and let us know! We'll be here and more than happy to help!
