Kitenzo ‑ Bundle Builder

Thank you for reviewing! I'm delighted you are getting value from both Kitenzo and our Support team. We truly appreciate both the review and your continued use of our app!

Dale really is great, I couldn't agree more! Thank you for taking the time to leave a review and for choosing Kitenzo. If you need any further assistance, Dale or another member of our support team will be happy to assist.

Thank you for your 5 star review! Cheers for being a part of our community!

Hi there, sorry to hear about your experience with Bundle Builder. I can see that the team are just waiting on access to be granted to the relevant areas of your store in order to continue investigating the issue you highlighted on Monday. Once granted, the team will resume looking deeper into this for you, and will follow up with their findings and a suitable solution to prevent this from occurring again, once resolved.

Thank you for your patience and understanding here - we look forward to working with you to resolve this, and to provide you with a better experience with us and the app moving forwards.

Thank you so much for your 5-star review, Wellington Brewery! We're thrilled to hear that you're pleased with Bundle Builder, our support, and its pricing. Your satisfaction is our top priority, and we're committed to continue providing top support. Thanks again for your kind words!

Thank you so much for sharing your thoughts!

We know that a pricing model with a flat fee and a transaction percentage is a big consideration for any store.

We always aim to provide value and features that outweigh that investment, but we completely respect that it won't be the right fit for everyone!

If you ever want to discuss your setup, please do reach out. We're here and more than happy to help!

Hey there, thank you for your feedback.

We understand your concern regarding Bundle Builder’s pricing for Plus users, and would like to explain why it is set at this price point.

Plus merchants are usually larger operations, driving a higher than average volume of orders and sales. This requires additional resources both in terms of running costs of the app (such as server-side resources) and also providing faster support responses. We offer extended support and turnaround times for our Plus merchants to facilitate this scale and growth. While the core functionality of the app first appears similar, Plus merchants will be receiving a higher level of support from us to keep things running smoothly.

We’re committed to being transparent in all our operations, and we’re currently reviewing our Plus pricing plans to make sure it scales better with different size Plus merchants. Please let us know if you have any further questions or concerns, and thanks again for your feedback.

Thank you for the 5 star review! Great to hear our solution for bundle details worked for you. Our support team pass on their thanks and it was a pleasure to assist you. All the best :)

Merci d'avoir partagé vos commentaires, c'était un plaisir d’aider à mettre en place votre bundle! Si vous avez besoin d'informations complémentaires, n'hésitez pas à nous contacter - merci encore et bonne journée!

Thanks for the 5-star review! The bundles are looking great - If you need any further support at any point in the future, please feel free to reach out to the team. All the best! :)