Kitenzo ‑ Bundle Builder
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Awesome app + no support is the best way to sum up the experience with this app.
Hey Nyloon, Thank you for providing this feedback. We’re sorry, at the time of writing, you felt there was no support for the app (but glad you think Bundle Builder is awesome!) Now we’ve fixed the missing email problem, we’re always here and happy to help with any questions you might have :)
App performs as advertised, does exactly what I need it to do, and the customer service is excellent!
Hi there Thoughty - it was a pleasure to support you today, and thanks so much for the great review! Feel free to reach out anytime, and all the best for the bundles :)
I deleted this app and I am still being charged for it... I need someone to get in contact with me asap
Hey Taimed Society,
We've looked into your query.
Shopify’s recurring app charges are billed with the next Shopify 30-day invoice. For your store, the bill on May 5 includes the app subscription from April 20-May 20. You uninstalled on May 3rd, but the Bill was created on Apr 22, 2022, but you didn’t get the invoiced charge until May 19th. Which is confusing, but unfortunately out of our control.
However in this instance we'd like to offer you a refund. Please get in touch with our support team - they've sent you an email :)
Probably the best (and only) bundle creating multiple product on app store. And the support is legendary.
Thanks so much for your 5 star review! Glad our 'Multiple SKU' option has come in helpful for you. We built it to make the day-to-day running of bundles as easy and seamless as possible, so it's great to hear it's working for you. I'll pass on your comments to the support team, please let us know if you have any further questions!
I really like the app. Very responsive support team that have helped me a great deal. Highly recommended.
Thanks so much for your review - I'll make sure to pass this on to our support team! I'm so glad they were able to help with your bundles - we'll be more than happy to help with anything else you need! Thanks again, and we look forward to speaking to you soon!
Brilliant app. Works well. A lot of work has gone in to make sure every base it covered. Highly recommended.
Hello Up The Reds - Thank you for recommending us and for the great 5-star review! Great to see you are having success with the app. All the best, and feel free to reach out any time :)
the functionality is great and very user friendly - the support is always on hand to fix any issues we do have
Thank you for your review! We're so glad to hear that you're enjoying using the app, and the team have been able to assist with your queries! If you need anything else, just let us know, and the team will be happy to help!
This was a new venture for us and your team rose above with all their assistance and guidance! Thank you, Tricia
Thank you for leaving such a lovely review, Tricia! Making sure new merchants have everything they need is a real priority for us, so it was a pleasure getting you set up. Welcome aboard, and don't hesitate to get back in touch if there's anything else you need - take care!
Amazing customer support from Adam. The app is exactly what we are looking for and the service is just incredible.
Thanks so much for your review! I'm so glad to hear you're happy with Bundle Builder, and we can't wait to see the bundles you create! If you need any other help, just let us know, and we'll be more than happy to assist!
Bundle Builder is an excellent app for bundles and they have great customer support to make it work for our needs.
Thank you so much for your review! We're really glad that you're enjoying Bundle Builder, and that the team have been able to help you out! If you need any other assistance at all, just let us know - we're always here to help!
