Kitenzo ‑ Bundle Builder

Really excellent so far - when we came across and issue that was stopping us from really using this to its full potential, James came through for us with a fix where two other "shopify experts" had failed. We're confident this is going to significantly improve our CLV, and I'll update this review when it does! Really recommended - and we have a complex logistics set up on top of everything!

I primarily wanted this app for the mix and match features. The bundles are very customizable, and the visual design fits perfectly with my store theme. Just about every scenario you could think of is covered. The support team is also exceptional! Perhaps a few things with the customer-facing interface that could be improved, such as sticky widgets, but a minor thing given everything this app is capable of!

We've tried out a dozen of bundle apps with great ratings, and this apps just so outstanding. First of all, the documentation is so well-structured and written compared to its peers. It is so easy to use and straight forward. It might not have have all our desired functions (like doing bundle on product page). But with an app this well-designed, we can actually get some workarounds and still get great results.

I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores moving forward.

I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores moving forward.

Updated review!
App install was a bit complicated but it was manageable as I followed the instruction step by step. Spent quite few days to get around with app. Maybe because I am not a developer... Had to ask a lot of questions. I guess multi- SKU bundle on shopify is very complicated... After a week and with the help with customer service, I have set up the app finally and will try to use it. Hope I could get good result from it!
Thanks for help.

*Updated review*... the app and service have been fantastic since a bug was worked our in their service system.
Their team is very accommodating, even when it came to a difficult situation with leftover code from a previous app that was uninstalled.
The Bundle Builder app allows our students/customers to finally build their own bundle in an easy way.
And on the accounting/inventory end it allows us to sell infinite styles of bundles but keep our individual inventory correct!

Spent a lot of time evaluating other options out there but did not like how they worked or how they appeared on my store. But with this app, I was easily able to get my bundle pages up and running exactly how I envisioned in my head. Robust capability and plenty of customization. Very satisfied, and would definitely recommend.

Have had a great experience with the support team so far as well. Had some small questions and issues but they were all addressed quickly, courteously, and effectively.

I downloaded this app to add a gift-giving section to my website. Harriet and her team were extremely helpful in helping me get the most out of the app. They even reviewed the Bundle I made and sent a support team to help fix some design issues that were happening due to the theme I used. They fixed everything in less than 48 HRS and were extremely transparent throughout the process. I wish more apps were this hands-on, friendly, and helpful! Great job, team! Excited for my customers to start using this!

Just Tragic. I have installed Bundle Builder for months, and it just doesn't work. Countless hours spent with Shopify Support, a contracted developer, and no results. When we said the app didn't work, The Bundle Builder support team just sent through an arbitrary reason, that Shopify didn't agree with, and our own developer couldn't agree with. The support team go a week or more without contacting us, then state its been escalated, only to find nothing happens, at all. Stay away. They have no idea.