Kitenzo ‑ Bundle Builder

We have had a great experience with BundleBuilder and the folks at Agile - from the beginning we knew this was the only app that could get close to what we were trying to build (a custom order "basket" where you could pick and choose items to fill up to a certain quantity, and do so in a user friendly manner).

Agile has built their app in a very systematic way that allows for tons of customization (we wrote some custom CSS, but were pleased with the amount of flexibility in the source code, which allowed for all that custom styling). Moreover, they were willing to walk us through any issues, and even developed new features for the app based on our specific needs! Talk about fantastic service.

Thanks especially to Susi & Spencer for your support, and to the team for helping grow our business in a very real way. Would recommend to anyone needing something similar.

Cheers!!!
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Pinckney Cookie Cafe
lovethesecookies.com

Bundle Builder by Agile (BBA) is the third bundle builder I tried. I started with some of the top-rated Apps, but they didn't have the capability of BBA. Mainly I wanted the Bundles to be their own products so I could build custom collections using bundles. I also wanted the capability to build a fixed bundle or let the customer build their own bundle on the fly or a mix of both. Those capabilities separate the men from the boys in the category of bundle apps. BBA has all those capabilities.

However, my experience with BBA was not without problems. I had some issue with confusing verbiage showing up in the bundle. I was not happy with that so I contacted their support. Now, this is where this company really separates themselves from the pack. Their support is the best support I have ever received on any software product and I was still in the trial phase. They wrote some special code that corrected the issue. This is jaw-dropping support.

The BBA also has some programming capability, which is beyond my skill set, but the point is BBA can be customized. In summary, if you are looking for a powerful bundle app with great support start here, you won't be disappointed.

Doesn't work the app won't let you save bundles which are the essence of the app, also support stopped answering after realized they had no idea what to do.

Updated. The company worked hard to resolve the issues, but it still took a good amount of time and caused some major losses. I appreciated their responsiveness, Our website has been down for 3 days, as our entire system is built off of bundle builder. They pushed a major update without notifying anyone, and now the app hits an error message and can no longer be installed. Communication has been terrible and there have been no updates.

PROS:

It's the best looking bundle builder app in the store out of the box, and creates a bundle 'product' that you can link to in Collections.

CONS:

Really glitchy inventory management for Single SKU bundles. Inventory updates or purchases made by customers take FOREVER to translate to bundle availability (literally 15 minutes or even more, which is unacceptable for limited qty products). This could have caused me to sell way more than what I have in inventory during a surge in customer demand.

Support seems polite and seem to be trying their best (I think), but truth be told responses are not very helpful. For example: I mentioned that I was having issues with inventory deducting below 0, and I was told to read the FAQ. But the FAQ says that “The app will ensure the number of available bundles is in line with the number of products available, so the bundle can only be purchased if there are enough products in stock." So it was of zero help. And seriously - telling me to read the FAQ when it doesn't contain anything useful for my specific problem (and when I'd already read it thoroughly trying to solve the problem on my own) is borderline offensive.

Summary:

I really, really wanted to like this app but couldn't get past the very mediocre support and inventory management glitches.

The app has often problems with bugs. We do not receive this ap, as due to outages can cause big financial demage.

DO NOT USE THIS APP if you care about good user experience and good customer support! It is the biggest sales weekend of the year and this app keeps telling customers our items are sold out when we literally have hundreds in stock. Ads running, emails going and half the people are encountering errors. Have not heard back from their support and losing sales by the minute. Very upset. When it works its great but when it doesn't, you are outta luck. Very buggy. Take heed.

One of the main reasons we chose this app does not actually work. The app claims to export individual SKU data for each product in a bundle to 3rd party fulfilment apps but can't actually deliver. The app just sends the names of the included products in the "Notes" section of the order which is useless as our fulfilment software (Shipstation) does not recognize individual products like this.

We thought (based on the app description) that bundled products would be exported as if a customer had simply purchased each individual product separately on our Shopify page. This is not the case and now we're being forced to manually import each and every bundle order made into Shipstation.

Fix this issue please!

muy bueno

While I haven’t fully explored the Kitenzo app just yet, I wanted to take a moment to commend the exceptional customer service I've received so far. The team has been incredibly responsive, helpful, and patient in answering all my questions and guiding me through the initial setup.

It’s rare to come across such attentive support — they’ve made a great first impression, and I’m looking forward to diving deeper into the app knowing I have a reliable team behind it.