Candy Rack • All‑in‑One Upsell

Amazing helpdesk. Contacted them yeserday around 5pm and after some detailed testing from their side it was clear there were some adjustments needed. Within the next hours i got contacted by another helpdesk worker with the message that the issue was completely fixed. He also send me some videos for me to see.

I am glad the issue got fixed. (really fast)
I have tested a lot of upsell apps and this one is simply working the best, so i am happy i can continue using it on my webshop.

The support with this app is phenomenal. I have had a ton of questions, and they've looked into every issue I've had with patience and courtesy. The app works as expected.

I was a little disappointed to find out the thank you page upsell is currently unavailable on the new checkout, but they're working on getting this back. I'm currently using a checkout upsell and post purchase upsell and everything is working like it should. The app paid for itself within the first day or two.

サポートの対応が早く、的確です。＊英語
アプリを入れて12時間以内にコストをペイしました。

Would Recommend:

Working with Digismoothie team (Candy Rack) for about 3 months and they have been very helpful and responsive in working with us on our Upsells.

We had 13k Upsells that were required to add to our site. The CSV upload option with the team really has helped us do what needed to be accomplished in a much more efficient manner; and we appreciate how much you can modify/adjust for design without doing any coding, which is an option and would let you take your customizations even further if you wished.

Customer Service has been quick and responsive, uploads happen overnight for us which works out great and VERY rarely if there is an issue that has occurred during an upload, only takes them about a day to resolve.

Lucia, Christian, Andres and Rein are a few individuals that we have had the pleasure of working with and all have provided excellent customer service.

Thank you to the entire team for your help with our site.

We have been using Candy Rack for almost 3 years now and are very satisfied. The product is extremely effective and significantly boosts our conversions. Additionally, the application has always functioned flawlessly. We haven't encountered any issues at all.

The dashboard is very user-friendly, and installing the app is a breeze. The customer support is outstanding—it's rare to see such excellent service.

I would recommend this app to any e-commerce brand owner. In my opinion, it's a must-have.

best,
resul from germany

A must have for every retailer. Very easy to set up and works great - it has already brought us dozens of sold products and a very nice turnover within the first weeks. I highly recommend.

The app didn't quite do what we wanted, but their support person Alex customised it for us within less than an hour, allowing us to continue with the trial and get it working exactly the way we needed. I have never had support service like it, they are astoundingly good at what they do.

It’s really helpful, ai use it mainly to let customers add gift wrapping after purchasing.
Some issues must be fixed as when customer use upsale when they buy more than one item of the same SKU, they can remove one of items but price will stay the same(after discount)

So far, we have just begun our trial with Candy Rack and encountered a few issues, which are somewhat reminiscent of theme-related problems we've encountered with other apps offering similar functionalities. However, what truly sets Candy Rack apart is the exceptional support team they have in place. They managed to address and resolve all of our concerns within just one day, a stark contrast to our previous experiences with other apps where we had to wait for as long as three weeks to see any progress.

We are genuinely impressed by the promptness and efficiency of Candy Rack's support, which has not only saved us valuable time but has also reinforced our confidence in their product. Their dedication to resolving issues quickly and effectively speaks volumes about their commitment to customer satisfaction. We are looking forward to continuing our trial and exploring all the possibilities Candy Rack has to offer, thanks to their outstanding support team.

I literally never leave a review for anything but this app and the crew is absolutely gold. I have it installed for about 2 months now and its been what I was always looking for. Tried custom upsell apps made by our developers and tested lots of options because i didn't like the fact that usually shopify upsell apps are slow and feel weird on the site, but somehow this one is amazing and converting like a beast.

The team also made some changes for me without even asking for it just to make it even faster after I told them my concerns. I am leaving this review after 2 months only because these guys deserve it and its the first time i really feel like i need to leave a proper review for an app. :) good luck to everyone in your journey