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We initially had some issues with the app, as some orders were not correctly applying the DRS fee required in Ireland. However, the support team, especially Rudy, were absolutely amazing throughout the process.
They took the time to properly investigate the issue and went above and beyond by changing how the app operates to resolve the connectivity issues with Shopify.
The app is now working perfectly and consistently, and we couldn’t be happier with the result. The level of support, commitment and willingness to find a proper solution has been excellent.
Highly recommended, especially for the quality of their support!
Very slow response times, never fixed our problems with Shopify POS, app is very inconsistent, the deposit and fee rules only work correctly 75% of the time. When they don't, our customers get charged the incorrect amount, causing problems with customers trusting us. We tried for a couple of months to get it to work properly, and it still doesn't.
We are using this app for the last 4 years and it is perfect for what we need. Also, when we had some problems, the support always has given us a quick solution!!! I recommen it 100%
app doest work correctly, it doesnt work correct with POS
Thank you for taking the time to use our app. As we’ve mentioned in our support interactions, Shopify has certain limitations that prevent us from automatically calculating fees in the POS cart. Currently, the only way Shopify allows us to implement this is through app tiles, and we’ve worked hard to make the process as smooth as possible. We’re always keeping an eye on potential API changes that could further improve the user experience.
This app doesn't work. Sometimes it charges the core charge and sometimes it doesn't. Support has been poor and non responsive. They said they would look into it right away but then I never heard back from them, all the while I keep getting orders with no core charge added. Time to look for a different app that will do what this one is supposed to do
Great customer service. Had an issue with my previous cheaper app constantly refreshing the cart and interrupting my customers when customizing options. And sometimes it wouldn't even work or display. But this app was clean, optimized, and runs great. No more weird refreshes. And it never misses adding the fee at checkout.
Application does not work as attended, regarding the theme I installed. It has some flaws, which makes it harder to install.
Positive side is, the customer service is great! Swift responses and immediately solved the issue.
If they could fix the issues of the application, it would be 5 stars for me.
For our winery that needed to automatically apply tax free bottle deposits, it's really convenient. Rules are easy to create and easy to apply, very straight forward app.
Everything's working great ! Helped us a lot find a way to add a deposit with our products. Would recommend the customer support who designed something on-demand to adapt our needs to their product.
Responsive customer service, helped us through some early glitches where fees weren't linking correctly. Smooth sailing since then.
Linking different deposits/fees for different sized options cannot be done with product variants. You must create independent products and link deposits/fees to each item.
