Canteen ‑ Deposits and Fees

We initially had some issues with the app, as some orders were not correctly applying the DRS fee required in Ireland. However, the support team, especially Rudy, were absolutely amazing throughout the process.

They took the time to properly investigate the issue and went above and beyond by changing how the app operates to resolve the connectivity issues with Shopify.

The app is now working perfectly and consistently, and we couldn’t be happier with the result. The level of support, commitment and willingness to find a proper solution has been excellent.

Highly recommended, especially for the quality of their support!

Very slow response times, never fixed our problems with Shopify POS, app is very inconsistent, the deposit and fee rules only work correctly 75% of the time. When they don't, our customers get charged the incorrect amount, causing problems with customers trusting us. We tried for a couple of months to get it to work properly, and it still doesn't.

This app doesn't work. Sometimes it charges the core charge and sometimes it doesn't. Support has been poor and non responsive. They said they would look into it right away but then I never heard back from them, all the while I keep getting orders with no core charge added. Time to look for a different app that will do what this one is supposed to do