Cart Whisper | Live View Pro

Had a few issues at first but they fixed it. There's been a lot of bot traffic to many Shopify stores now apparently. After I installed this app, my website got a lot of bot traffic from around the world (not the US where I'm based). App said I used up 500 carts for my plan within only a day or two of installing. But it only showed 53 carts total in my dashboard so far... Then it jumped to over 500 carts later.
The support for this app was great, they credited me and the dashboard is working much better now.

I have been using this app for the past 3 months, and every time a new issue keeps coming up. Your support team takes an unreasonably long time to resolve even basic problems, and this time the issue hasn’t been fixed at all.

On top of that, you are continuously adding unjustified charges. Your Business Plan clearly states a limit of 500 carts per month. However, in the last 3 months, my total usage has only been 1,035 carts — which means I have used roughly 300 carts per month. Despite this, your system is falsely showing that I have used 4,775 carts, which is completely incorrect.

Not only that, you have also blocked my new carts without any valid reason. This is unacceptable.

This behavior is highly misleading and appears to be a scam. You advertise one limit, but once a user subscribes, you arbitrarily change the limits and charge extra without justification.

I have been trying to contact your support team for several days, but now you have completely stopped responding.

This is extremely unprofessional and unacceptable. I expect an immediate correction of this issue and a clear explanation for these false charges.

Cart Whisper is very useful, intuitive and well designed. The cart analytics are insightful and the widget has a few possible applications. For an online store like us it is a perfect simple tool to see how our customers are filling carts and provide instant help with cart issues. We can now offer discounts based on volume or location instantly which is a great engagement tool for our business. Support is excellent.

This app has been incredibly helpful for us. The real-time cart activity gives insight you just don’t get from standard Shopify analytics—you can actually see how customers shop, what they add, what they remove, and where they hesitate. That alone has changed how we think about optimizing our store.

One standout feature is the ability for customers to submit their carts for discounts on larger orders. We searched everywhere and couldn’t find another Shopify app offering anything quite like this. It’s been a great tool for handling bigger, more thoughtful purchases.

We did run into a couple of setup hiccups early on, but the support team was outstanding. They worked directly with us, fully synced everything, and made sure the app was working exactly as intended. Since then, it’s been rock solid.

Highly recommend if you want real visibility into customer behavior and a smarter way to handle large orders.

This app works extremely well and provides invaluable insights into customer shopping behavior. It also allows customers to submit their carts for discounts on large orders, which is a unique feature—I wasn’t able to find anything similar on Shopify. I experienced a few issues during the initial setup, but the support team fully synced my store with the app, and it now works perfectly.

Cart Whisper has been really useful for us. The real-time feed shows exactly what customers are actually doing — which products they’re viewing, what they add to cart, what they remove, and where they get stuck. The live feed gives us a much clearer picture than Shopify ever did.

The Cart ID feature is something we rely on every day. When a customer messages us with a question, we can open their exact cart instantly and help them finish the order.

Overall, it’s simple to use and genuinely improves how we support our customers. Highly recommended

We absolutely love using Cart Whisper. The app itself is very intuitive and helpful for our specific industry and use case. We often times have to review customer orders prior to them being placed, and Cart Whisper makes this super easy with Cart IDs.

Furthermore, the Cart Whisper team is open to suggestions and constructive feedback. We had some suggestions for them and they were able to implement both for us rather quickly!

Highly recommend the app and the support they offer!

Cart Whisper has been a great tool for my store. Not only does it help me assist customers during checkout, but it actually helped me identify why so many carts were getting abandoned in the first place. Their team worked with me to see where shoppers were dropping off and gave me insights to fix it. Since then, I’ve seen more completed checkouts and happier customers.

I would certainly recommend cart whisper app. It has increased our sales opportunity incredibly allowing our customers reach out to us prior to placing a order. It allows our team monitor any potential sales and follow up if required.

Highly Recommend and the customer support team is brilliant.

We have been looking for an app with this function for a long time. We finally found one, which gives us something that should be standard in all Shopify stores.

They have done a great job with the app's design and functions, and I highly recommend this for anyone looking to capitalize on abandoned carts and cart IDs for customer service and quotes.