Cart Whisper | Live View Pro

Had a few issues at first but they fixed it. There's been a lot of bot traffic to many Shopify stores now apparently. After I installed this app, my website got a lot of bot traffic from around the world (not the US where I'm based). App said I used up 500 carts for my plan within only a day or two of installing. But it only showed 53 carts total in my dashboard so far... Then it jumped to over 500 carts later.
The support for this app was great, they credited me and the dashboard is working much better now.

I have been using this app for the past 3 months, and every time a new issue keeps coming up. Your support team takes an unreasonably long time to resolve even basic problems, and this time the issue hasn’t been fixed at all.

On top of that, you are continuously adding unjustified charges. Your Business Plan clearly states a limit of 500 carts per month. However, in the last 3 months, my total usage has only been 1,035 carts — which means I have used roughly 300 carts per month. Despite this, your system is falsely showing that I have used 4,775 carts, which is completely incorrect.

Not only that, you have also blocked my new carts without any valid reason. This is unacceptable.

This behavior is highly misleading and appears to be a scam. You advertise one limit, but once a user subscribes, you arbitrarily change the limits and charge extra without justification.

I have been trying to contact your support team for several days, but now you have completely stopped responding.

This is extremely unprofessional and unacceptable. I expect an immediate correction of this issue and a clear explanation for these false charges.

Cart Whisper is very useful, intuitive and well designed. The cart analytics are insightful and the widget has a few possible applications. For an online store like us it is a perfect simple tool to see how our customers are filling carts and provide instant help with cart issues. We can now offer discounts based on volume or location instantly which is a great engagement tool for our business. Support is excellent.