ChannelReply

Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support.

Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data. Tag all high-value orders and customers, send personalized autoreplies, and much more.

• View order info from unlimited Shopify stores in a single app.
• Reply directly to customer messages and even to order notifications.
• Personalize canned replies and autoreplies with order info (N/A in Help Scout).
• Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
• Identify messages by store, contact form used, order value and other details.