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We were with ChannelSale about a year, and used them to integrate with Wayfair. First of all, setup was promised to take 10-14 working days. 3 months later, it was finally set up. Their team had a hard time submitting the correct information to Wayfair for the connection.
When the app DID work correctly, it was fine. Except for the fact that it seemed to not work more than it worked. We were using them for integration of inventory and orders between Shopify and Wayfair. That is it. During the setup, I received immense pressure from them to let them take over our Amazon and Walmart integrations. We are using another app for those and are extremely happy with it, but that is another review.
After setup, we had a month of twice weekly meetings. I had to put a stop to them because they were not worth the time it took to sit there. No new information was presented during these meetings, just a rehash of things that worked (or didn't).
Once we got rolling with Wayfair, I was having to email them at least monthly about something that wasn't updating. It was either orders not floating over to Shopify, or our inventory not syncing and we ended up overselling something we didn't have in stock as a result. I shouldn't have to contact them monthly to do the bare minimum.
The last straw was that they set my entire Wayfair inventory (~800 products) to 0. Like, we had no inventory of anything showing available for purchase on Wayfair. And they did it WITHOUT permission to try to "fix the issue with the inventory not updating". That was the last straw. I cancelled our subscription and removed them from any access they had to our platform.
Not to mention that whenever I reached out to them to fix an issue or ask a question, they were so condescending and unprofessional in their responses. They picked and chose what to respond to. Most everything got (what had to be) an auto response of "we will review your email and get back to you at the earliest". Instead of actually responding to the issue.
Alroy also asked me to leave a review back in May 2025, and asked me to mention "how your account managers took ownership to make this journey seamless." It was definitely not seamless, and I made to sure reiterate that fact to him. I also told him if I were to leave a review, it would be an HONEST review, not following whatever 'script' he wanted me to use.
Janine
LM Treasures
We’re sorry to hear about your experience and sincerely apologize for the inconvenience caused. As mentioned in our earlier communication, we have extended complimentary services as a goodwill gesture until your concerns are resolved to your satisfaction.
We truly value your collaboration over the past year, and your detailed feedback helps us continuously improve our services and communication.
Please find our response below, aligned with the sequence of your message:
► Wayfair Integration Timeline & Changes
As per our original commitment, the Wayfair inventory setup was completed and made live within 10 working days, on February 17, 2025. This included setup, checklist validation, demo, and handover. Subsequently, during the same period, Wayfair introduced significant changes to their integration, including updates to EDI file formats and backend migration to a new platform. Wayfair communicated to seller on March 7, 2025 (Email Subject: GSCIEXE-39761 – US - Set Up SFTP EDI Connection - LMTreasures (54340)), confirming the migration of SFTP connections to the PartnerLinq platform along with revised file format requirements.
These changes impacted ChannelSale's originally planned timelines for reconfiguring the Inventory and Order integrations. While existing integrations continued to function, new onboarding accounts were required to align with the updated Wayfair file formats.
As a gesture of goodwill, ChannelSale issued a refund equivalent to two months of subscription fees, and shared detailed day-to-day progress updates to ensure complete transparency.
► Marketplace Suggestions
We apologize if our suggestions to add new marketplaces came across as persistent. We have since refined our approach to limit such recommendations to a single instance, ensuring a more balanced communication experience.
► Meeting Coordination
Our objective in scheduling regular meetings is to ensure timely completion of key tasks and avoid communication gaps during setup and handover. These sessions also help us provide updates on coordination with Wayfair regarding their new file format implementation, testing, and go-live progress.
► Support Tickets Summary
Below is a consolidated summary of support tickets raised on ChannelSale from client side. Most of these are standard queries typically addressed during demo/handover sessions, along with email checklists and refresher guides.
Please note that 'no' user secondary access for limited tabs was provided to ChannelSale, which constrained our ability to directly troubleshoot certain issues.
Summary list of tickets:
- Inventory sync delays traced to Wayfair outage announcements
- Queries related to syncing new products via the self-managed “Label” feature (resolved with shared guidance)
- Inventory sync issues for specific SKUs due to archived products in the source feed (resolved with shared guidance)
- ChannelSale scheduler outage caused by server upgrades and file compatibility issues (resolved)
- Duplicate SKU record for specific sku causing sync issues (resolved after cleanup)
- Order sync issue due to SKU mismatch between source feed and Wayfair listings (resolved after alignment)
► Inventory Safety Measures
As a precaution to prevent potential overselling and avoid marketplace seller account suspension, inventory was temporarily set to zero during troubleshooting. This was handled on priority, with resolution completed within a few hours, subject to dependency on receiving the required access for investigation.
► Review Request
ChannelSale had previously requested a review based on our genuine efforts to support and collaborate effectively. We fully respect your decision to share your honest experience.
► Additional Clarifications
If any information appears incomplete or requires further clarification, we will be happy to review and provide the necessary details promptly.
Thank you again for your collaboration. Please reach out to us for any information.
ChanneSale team
Working with ChannelSale has been great. They have been very thorough in helping with Product Pages and always going the extra mile. They even developed some special code to sync Newegg orders into our Shopify order number sequence. They've added keywords which has helped our sales tremendously. I love them!
Thank you for the wonderful review! Its been our utmost pleasure to assist your company since past 8 months. With your kind support we are indeed able to easily and quickly optimize product listings, and we ensure our software core processes for automated sync for orders, shipping tracking, inventory all work accurately as intended. It always makes us happy to hear from our dearly valued clients on scaling up!
The ChannelSale platform has enabled us to seamlessly connect our Shopify store with marketplaces like Wayfair, Overstock, and Houzz for inventory and order management since February 2025. From the very beginning, the ChannelSale account management team has taken full ownership of the integration and ongoing operations, ensuring a smooth and efficient onboarding process. Their proactive support and consistent communication have made this multi-channel selling journey highly manageable and effect
We are grateful for your kind words. Glad our software and services simplify managing your business. Receiving your support makes our team very happy and inspires us to strive for even greater success.
We've been using channelsale for almost a year now. We are using it to connect with Wayfair and the integration went smoothly. And channelsale support was pretty amazing in any given situation. We had some new requirements and they were able to get it done in a very short period of time as well
Thank you for your great review, it is our absolute pleasure to assist you, and we keep striving to improve and do better! Your support is most valuable for us, we love to keep hearing from you on next level growth.
I've been using Channel Sale for almost a year now. The team is amazing to work with and is very proactive about making changes that you request. So far we have integrated with Amazon,Walmart and Wayfair. When orders are placed on one of these platforms, they just flow right through to our admin panel. When we fulfill the orders, the system automatically updates the marketplace. It makes the process of fulfillment so much easier than working with each individual marketplace. I love Channel Sale and couldn't be happier with their service.
Thank you for the wonderful review! Its been our utmost pleasure to assist you since around a year. With your kind support we are indeed able to easily and quickly optimize product listings, and we ensure our software core processes for automated sync for orders, shipping tracking, inventory all work accurately as intended. It always makes us happy to hear from you to keep scaling up.
ChannelSale has been very supportive and responsive to extending our business to new channels (Etsy and Wayfair so far). Its simplified logistics to have all of the orders populating in Shopify. We have calls each week to make sure things are going smoothly, and they are quick to respond to any issues. They are eager to offer ideas and extend their services to more marketplaces which I will begin doing soon.
Thank you for 5 stars review. Absolutely we are also eager to extend services to more marketplaces that will be easily efficiently synced along. Thanks again for your great support.
I am having a very wonderful experience with ChannelSale. The ChannelSale Team has worked with me very diligently for months to migrate my products to eBay, Amazon, Walmart, Sears and many more marketplaces. I was using another marketplace that was causing me very bad issues and was also able to consolidate under one solution with ChannelSale. I have a Developer that meets with me weekly and they are available via email to assist with any issues I have. They respond and fix issues very fast.
Thank you for the great review! We feel delighted to keep working to grow your product sales across all the major marketplaces. With your interest and support to keep expanding products visibility, surely we are expecting even better growth results.
ChannelSale has the best compatibility with all of the marketplaces I use. They also offer a managed service tier that costs just about the DIY packages from other competitors.
Thank you very much for the great review! Yes our inclusive managed services goal is for seamless transition during setup, and at next stage create win-win for all by focusing on your product sales growth utilizing best practice multi-channel strategies. Happy to assist anytime!
After 5 weeks of testing still problems, they charge me also during the trial period,
Dear Antonio,
At earlier time you posted this review, the option to post our reply here wasn't available from Shopify, hence we are filling in here now per same reply as was shared with you on email at that same earlier time.
We are sorry to hear about your experience with us. We assured to handle your queries in the best possible way.
Kindly note, Trial plan is limited to individual products import based from standard XLS import format, whereas your products are variations import via API that required additional support from our developers. This information was shared with you prior to signup over phone + email, received your acknowledgement on same via email.
Listed below the series of events along with the tasks achieved by our team:
- Sign up date - 25th July 2018
- 27th July - Feed imported into ChanneSale 10 products (Shopify rule) & 1st feed validation report sent to you (email subject line- Milano Straps - Feed Import Validation Report - Stage 1)
- 30th July - As there we invalid UPC's present in Shopify, the test products could not be posted on eBay
- 1st August - Sample products posted on eBay and shared with you
- 7th August - Entire catalog posted on eBay
- 8th August - Amazon listing posted and we shared the details with you
- 9th August - 748 products imported into ChannelSale from Shopify
- 10 August - 1st eBay validation report shared with you (email subject line - Milano Straps - eBay Validation Report - Stage 1), we received your confirmation as well
- 14 August - 2nd validation report shared with you (email subject line - Milano Straps - eBay Validation Report - Stage 2)
- 14 August - 2nd validation report shared with you with a success rate of 91.57% (email subject line - Milano Straps - Feed Import Validation Report - Stage 2)
► As you can see for the above series of events, we have imported your entire catalog in our platform and we have also posted these products on eBay and Amazon.
We had further requested you via email & voice mail on August 18th, 2018 to kindly help us clear out any doubts by way of scheduling a joint tele-meet along-with our concerned team members, so that we are all on same page to expedite any pending tickets if at all.
Thank you for your understanding and support - ChannelSale Team.
I tried a couple of times to install the app but each time i got an error. after subscribing i jsut get error:
Object moved
Object moved to here.
Done
Dear Kijo,
We apologize for the inconvenience, this temporary occurred issue is resolved. We are already communicating via email with you on this same matter, as follows:
We provide fully managed setup services at no extra cost. Once you have installed the app, please inform us in order to activate the ChannelSale account. These steps have been put in place so that we can comply with Shopify's guidelines. Our application acts as a connector between Shopify and your online marketplaces.
Once your ChannelSale account has been activated, our team would complete the mappings within our dashboard to import the data from Shopify, set it up, & link it up with all marketplaces & other shopping sites.
Also, our records indicate that we used to manage your online marketplaces in 2017 under the business name: Haba trading B.V. and Michelle used to be our point of contact.
We are available via email support@channelsale.com or tollfree helpline # +1-866-709-9495 for any assistance.
Thanking you for your co-operation, assuring you best services.
