CWILL: AI Chatbot&Live Chat
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Great app! Easy to set up, works smoothly, and the support team is fast and helpful. It has improved my customer service and saved me time. Highly recommended!
Thank you so much for your wonderful review! 🌟 We're delighted to hear that the app has been easy to set up, runs smoothly, and is helping you save time while improving your customer service. Your kind words about our support team mean a lot to us—they'll be thrilled to hear your feedback. Thank you for your recommendation, and we'll keep working hard to make the app even better! 😊
Cherry
ChatWILL Customer Support Team of CWILL
De L'IA qui se fait passer pour de l'humain, des heures entre chaque question, l'appli n'est pas au top, un client écrit mais si on est pas constamment le nez sur son PC on n'est pas averti par notification sur son mobile c'est vraiment nul !
Bonjour à nouveau,
Je m'appelle Sophie et je fais partie de l'équipe d'assistance ChatWILL de CWILL. J'espère que vous allez bien.
Merci de nous avoir fait part de vos commentaires. Nous comprenons vos préoccupations concernant le temps de réponse, les réponses de l'IA et les notifications mobiles.
Pour clarifier les choses, lorsque l'IA est activée, elle traite automatiquement les messages entrants des clients. Dans ce mode, les notifications push ne sont pas nécessairement déclenchées pour chaque message, car le système considère que la requête a déjà été traitée par l'IA.
Si vous préférez un traitement exclusivement humain, vous pouvez désactiver l'IA. Dans ce cas, les conversations peuvent être transférées et attribuées à un agent.
Cependant, le comportement des notifications dépend également de la configuration de la boîte de réception et des paramètres d'attribution. Nous vous recommandons également de vous assurer que :
- Les notifications de l'application mobile sont entièrement activées dans les paramètres de votre appareil
- Les règles d'attribution des agents sont correctement configurées afin que les messages vous soient acheminés correctement
- Les paramètres d'escalade sont activés si vous souhaitez recevoir des alertes de transfert de l'IA vers un humain
Nous apprécions vos commentaires visant à améliorer la visibilité et l'expérience de réponse. Merci de votre compréhension et de votre soutien.
Sophie
Équipe du service client ChatWILL
Many thanks to Nona for her assistance in removing the "Powered by ChatWILL" inscription from the chatbot. Very kind and responsive.
Thank you so much for taking the time to send us 5-stars! We value so much your feedback and we are delighted that you are happy with the app.
We’ve built Chatwill with care and intention, so knowing it’s bringing value to you really encourages our whole team. 💛
Thank you again and we promise to work hard to make Chatwill better every day.
Sophie
ChatWILL Customer Support Team of CWILL
Very kind customer service. Appreciate the help.
Thank you very much for taking the time to leave us a review. We are honored to be in service to your needs. We promise to continue to strive to provide the best possible experience.
Thank you again. All the best to you there. 😍
Regards,
Emma
ChatWill AI Customer Support Team of CWILL
nice job
Thank you so much for the 5-star rating and your kind words! ⭐️ We’re delighted to hear that you’re enjoying our app. Your feedback motivates us to keep improving and delivering an even better experience. 💙
Cherry
CWILL AI Chat Customer Support Team
The best app on Shopify. Very user-friendly. Thank you!
Thank you so much for the amazing 5-star review! ⭐️ We’re thrilled to hear that you find our app user-friendly and that it’s helping make your Shopify store experience better. Your support means a lot to our team! 💙
Cherry
CWILL AI Chat Customer Support Team
Nice customer service，very helpful！
We appreciate your feedback and taking the time to leave us a review! We are delighted that you are happy with the support.
We will continue to strive in always trying to provide the best possible user experience to everyone. Thank you again!
If you ever have any questions or suggestions, please don't hesitate to reach us out! We are always available to help.
Emma
ChatWill AI Customer Support Team.
Customer service has been very helpful, and app is pretty easy to use.
Thank you for your wonderful review! We're delighted to hear that you've found our customer service helpful and the app easy to use. Providing a smooth experience and responsive support is always our goal. We truly appreciate your feedback and look forward to continuing to support your success. If you ever have any questions or suggestions, please don't hesitate to reach out!
Best regards,
Kim|ChatWill AI Support Team
Seems easy to install.
It's perfect support
Thank you so much for taking the time to send us 5-stars! We value so much your feedback and we are delighted that you are happy with the app.
We’ve built Chatwill with care and intention, so knowing it’s bringing value to you really encourages our whole team. 💛
Thank you again and we promise to work hard to make Chatwill better every day.
Sophie
ChatWILL Customer Support Team of CWILL
