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Excellent app and amazing customer support! Chargeback.io is a great platform to work with. Their support team is always responsive, helpful, and quick to assist whenever we have questions or need help. They take the time to explain everything clearly and make the process much easier. We really appreciate their reliable service and professionalism. Highly recommended for any e-commerce business!
I am getting double charged for being in NDRP program why dont they remove you from their RDR system if they know you get double charged?
Hi there,
We’re really sorry that this happened to you and for any frustration caused. Unfortunately, we do not have visibility into your NDRP enrollment and were therefore unaware of any duplicate charges.
You are very welcome to unenroll from RDR at any time. Please reach out to our support team at support@chargeback.io and let us know your account name so we can sort that out for you.
I had a problem with account set ups and Roudy was super attentive with resolving and clarifying my issues. Even hoped on a google meets call to explain everything to me, which i never have experienced it with any other custommer support agent/platform.
10/10.
Thank you for your review. It's great to hear that you found the support helpful and you were able to get those issues resolved.
I’m very satisfied with the service from Chargeback.io. The support was fast, professional, and very helpful throughout the process. I really appreciate how quickly they responded to my questions and handled everything. Highly recommended!
We're really pleased to hear you're happy with our service. Thank you very much for recommending us!
Customer Support is absolutely brilliant, any time they are always there to help and guide you to resolving the issue as promptly as possible. As a whole, Chargeback.io is also a brilliant platform to keep your chargeback rate below the threshold at which payments may be paused or stopped
Thanks for your great feedback! It's great to hear that our support has been helpful and the app has helped to keep your chargeback rate low.
Great platform for preventing chargebacks! Easy to set up, reliable, and gives us much more peace of mind. Highly recommended!
Thank you very much for your review! We're very happy that you found the setup process easy.
Great tool! keeps your chargeback rate low and makes sure that your payment providers keep working. A must have tool to have for your backend.
Thank you! We're glad you consider this a useful tool for your business.
Protected me from chargebacks before they actually hit my store. It's actually amazing, helping me to lower my chargeback rate with no extra work!
Thank you! It's great to know that we've helped you keep your chargeback rate low.
It successfully prevented a real chargeback. It definitely works.
Happy to hear that. Thanks for letting us know!
Easy setup and exactly what I was looking for: pre-dispute alerts only. Got Ethoca live within a day, and the step-by-step onboarding made enrollment, billing descriptors and auto-refund simple to configure. The dashboard is clean, pricing is clear per alert, and I like that you only pay when an alert actually helps prevent a dispute. Support was responsive and helpful over chat when I had a question about currency settings. Good fit for a store that wants to keep its chargeback rate under control and protect its payment processing.
Thanks, we're really glad the Ethoca onboarding and descriptor setup were quick and it's great to hear you found our support helpful.
