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I came back to Chargeback.io after taking a break from using the service, and I was honestly pretty lost with the setup and re-enrollment process. I had a bunch of questions and was probably more paranoid about getting everything right than most people.
Their customer service was excellent. They replied very quickly, helped me work through the issues, handled most of the setup for me, and kept confirming everything so I knew it was being done properly.
Really helpful team, very responsive, and they made what felt like a confusing process much easier. Very happy with the service and support. Great app. My first Ethoca alert was refunded successfully, and the setup has been smooth. Support has been helpful and responsive.
We really appreciate you taking the time to leave us such a lovely review. It's great to hear that the support team was helpful and responsive, and we're really glad that you're happy with the service you've received so far!
Does exactly what it says. Caught an alert early enough for us to refund the order and avoid the chargeback entirely. Easy setup, responsive support. Worth having in place before you need it rather than after.
Thank you for your review. We're glad the setup process was easy and our support team was able to help!
Chargeback.io has been a great tool for managing and preventing chargebacks. The platform is easy to use, and the support team is responsive and helpful. It has definitely made handling disputes much easier and given me more peace of mind.
This is really great to hear. Thank you so much for your review!
Very happy with Chargeback.io! At PerfumeGiants.com, we were dealing with a high number of fraudulent purchases, and the alerts have helped us catch them early, issue refunds when needed, and avoid costly chargebacks.
The support team has also been extremely helpful. They took the time to clearly explain the entire process, including how the alerts work, the fees involved, and the auto-refund process.
The app has already helped us avoid multiple chargebacks and made managing fraudulent orders much easier. Definitely recommended for Shopify store owners dealing with fraud and chargebacks!
Thank you for taking the time to leave us such a lovely review. We really appreciate the feedback and are happy to hear you've had such a positive experience with our platform.
Chargeback.io has been very useful for me, and a genuinley great addition to my store. Immensely valuable when it comes to protect your chargeback rate. Automatic alerts and auto-refund feature helped me prevent chargeback before it even happened, just amazing! I would definitely recommend this to anyone who wants to keep things healthy at the backend.
Thank you so much! We're really happy to hear that the automatic refunds are helping to keep your chargeback rate low.
Chargeback.IO has been fantastic for our business. The automated refunds work seamlessly, helping us keep our chargeback rate low without manual effort. We love working with this platform!
This chargeback protection service has been invaluable in safeguarding my payment processing account. The team responds promptly and handles alerts in a timely and efficient manner. It was recommended to me by several people who had already used the service, and it has proven to be one of the best apps I have added to my Shopify store. I highly recommend it to any business looking to scale smoothly and confidently while increasing revenue.
Thank you so much for taking the time to leave a review. We're really pleased to hear that you're happy with our service!
O Chargeback.io revelou-se uma ferramenta indispensável e uma verdadeira mais-valia para a minha loja no Shopify.
Desde o primeiro dia, a plataforma destacou-se pela excelente combinação de alertas automáticos e prevenção proativa, permitindo-me identificar e antecipar potenciais estornos antes que se tornem um problema real. Esta capacidade de resposta não só me tem poupado imenso tempo de gestão, como também protegeu diretamente a minha taxa de chargebacks, evitando perdas financeiras avultadas e mantendo a minha conta totalmente segura de bloqueios ou suspensões de pagamentos.
Além da eficácia do sistema de automação e reembolso, é impossível não destacar a excelência do suporte ao cliente: sempre prestável, rápido e incansável a orientar-me na resolução de qualquer questão. A configuração foi incrivelmente simples e intuitiva.
Recomendo a 100% o Chargeback.io a qualquer lojista do Shopify que queira proteger o seu negócio com total tranquilidade.
Classificação: 10/10
Muito obrigada por esta excelente avaliação. Estamos muito felizes por o Chargeback.io ter feito uma diferença tão real para a sua loja Shopify.
Chargeback.io has been a great addition to our Shopify store. The automatic alerts and auto-refund feature help prevent chargebacks before they happen, which has saved us time and protected our chargeback rate. Setup was simple, and it's reassuring knowing potential disputes are handled proactively instead of reacting after the fact. I'd definitely recommend it to any Shopify store looking to reduce chargebacks and keep their payment processor happy.
We're happy to have helped with your chargeback rate, and good to know the setup process was easy!
Excellent app and amazing customer support! Chargeback.io is a great platform to work with. Their support team is always responsive, helpful, and quick to assist whenever we have questions or need help. They take the time to explain everything clearly and make the process much easier. We really appreciate their reliable service and professionalism. Highly recommended for any e-commerce business!
