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What a HORRIBLE app! This app does NOT stop chargebacks and the customer service is absolutely terrible. The chargeback setup takes months to finally get setup and even then you realize they only gave you setup for ONE card type. For example you need a different setup for visa, MC, discover, amex etc. You have to beg them for help and they are not clear on instructions. Setting this up is not easy so if you are a beginner to this type of app, find another app with better customer service. I installed this app and have been trying to get help to set this up for 2 months now....safe to say i now have 2 disputes and a 30% revenue reserve thanks to their lack of a functioning app and customer service. BEWARE
Hi Covea House, we apologize for the delay — that's not the standard we hold ourselves to. Please reach out to support@chargeblast.com and we'll make sure your concern gets immediate attention.
Support is really good and really fast. Helped with me with everything and set up everything.
Excellent experience with Chargeblast so far. The onboarding was smooth, support was very fast, and Russen was extremely helpful throughout the entire setup process. She answered all my questions clearly and made everything easy to understand.
The app gives great visibility into disputes and chargeback handling, and the integration with Shopify has been seamless.
Highly recommend for any ecommerce brand looking to better manage chargebacks and disputes.
best compared to other providers!!!
App is great, support is great and had a problem that was easily solved by Eureka
Amazing experience with Chargeblast. The team is super responsive experienced and helpful. Worked with many chargeback mitigation softwares and chargeblast has by far been the best in every meaningful way. Highly recommend every type of business works with them, they catch everything.
I love the customer support skills of Russen, she's a good and patient support that will really guide you and be with you until your problem is solve.
Quick customer service and helped exactly with what I was looking for under 5 minutes
Shermaine was awesome. Super fast at my request and took care of what I needed! Thank you!
Thanks for giving us the chance to work through this with you, FLOWPOUCH. Glad our team was able to help — don't hesitate to reach out if anything else comes up.
Spoke to Qi over on X, and he set me up with his lovely staff, Noura and Sheen., had a call with Noura, who was amazing and gave me good rates for the alerts. The service itself is very good, and the alerts catchment rate is far better than the previous provider i was with. Highly rated!
