Chargeflow Prevent Chargebacks

Please be aware that the "Prevent" service automatically scans the orders in your Shopify store without requiring any authorization from you. In reality, this is a scam; the "free installation" advertised on the page is merely a deceptive tactic. Ignore any prompts regarding free installation—the service is designed to automatically deduct charges from your account without any prior notification. You will only discover the total amount charged when the bill arrives, and the final figure is entirely at the discretion of the service provider. Rather than simply deducting the funds directly, they have opted to present you with a formal bill.

Low Quality AI that malfunctions. DO NOT USE! Trust me, if you use it you will be sorry. Don’t be stupid and trust Chargeflow with your revenue. They used a generic AI to submit a minimal, useless response to a major chargeback without ever asking us for evidence!! That’s crazy.

They submitted a chargeback a month before the actual deadline, completely locking us out from uploading our own proof. The customer immediately won because the evidence submitted was so stupid!! It is a dangerous tool that does more harm than good. 100% warning to everyone: do not use!

Chargeflow charged me for four fraudulent transactions that belonged to another store, even though I had never used their app.

Despite this, a customer support agent named Chiara refunded only three of the four charges and refused to refund the remaining one. She shamelessly claimed that the refunds were issued as a gesture of “goodwill,” even though these charges were not mine in the first place.

This is completely unacceptable. Charging people for fees that belong to another store and then refusing to issue a full refund is outrageous. I strongly advise others to be cautious and avoid this app.

Chargeflow should be held accountable for this unacceptable conduct. Nobody should have to fight to recover money they were wrongfully charged.

Decent support, but this app only lost disputes+ they charged me for disputes I won by myself or disputes that weren't even for the store, since they only lose disputes.

Should've tried something else, lost thousands

We had an issue early on where a feature we'd specifically asked to be turned off stayed active and we were charged for it. Chargeflow fixed it quickly and refunded the charge.
Since then, their team has been very helpful with setting up our account and investigating issues stemming from our Shopify Payments configuration.
The alert feature seems to be working well, and has helped prevent a few chargebacks over the last months, which is exactly what we were looking for.

They double charge they charged my shopify bill and then asked me to pay via card I paid via card and asked to them to remove from shopify bill many times very clearly they simply ignore this request. I also never consented to them charging my shopify bill beware,

The feature set is very comprehensive and addresses the main chargeback and fraud-prevention challenges I needed to solve. It has been a valuable tool for managing these issues more efficiently.

tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY.

been using the app for about nearly a year. not worth it, success rate is about 10%.
I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses.

when i went to chargeflow this is what they said:

customer support rep: Aubrey

I completely understand where you’re coming from.
If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you.

The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case.

If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.

I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow.

We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it.

Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39.

When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that.

Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all.

Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.

I received very good customer service from Jason and the rest of the team at Chargeflow, getting everything set up. Great app and service all around!