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Cassie is such a great, kind person who supports us through the pipeline. Thank you, guys, for the support
The chargeflow team are very helpful. No matter what time you need help they are always there no matter what. Great support
DO NOT INSTALL THIS APP.
I rarely leave negative reviews, but merchants deserve to know what they're getting into before wasting their time.
Chargeflow advertises itself as "Free to install", yet somehow fails to clearly disclose that after spending over an hour installing the app, connecting your store, entering business details, reviewing settings, and working through the onboarding process, you'll be hit with a mandatory $100 authorisation hold before activation.
Not on the pricing page.
Not prominently on the App Store listing.
Not before installation.
At the very end, after you've already invested your time.
When I questioned this, I was met with AI-generated responses, copy-and-paste templates, and support agents whose sole objective appeared to be defending the process rather than addressing the concern. Even after escalating the matter to management, the response was effectively: "the information exists if you search hard enough for it."
That completely misses the point.
A requirement like this should be clearly disclosed upfront, not buried in help articles and discovered after merchants have already committed their time.
The most concerning part is that after reading other reviews, it became obvious that this complaint has been raised repeatedly by other merchants. The responses provided to them were nearly identical to the responses I received, which tells me Chargeflow is fully aware of the issue and has chosen to continue the same practice.
We were evaluating Chargeflow for implementation across more than 14 Shopify stores. Instead of securing a significant customer relationship, they managed to destroy confidence before we even became a customer.
If this is the level of transparency and support provided during onboarding, I have absolutely no interest in trusting them with chargeback management.
Save yourself the frustration. There are other providers in the market that don't require you to spend an hour setting everything up before springing a surprise $100 hold on you and then sending AI-generated excuses when you question it.
Avoid.
Hi Pixel Burn,
thank you for the detailed feedback, and we're sorry the $100 authorization hold wasn't made clear to you before you invested the time setting everything up.
That's a fair criticism, and we hear it.
To clarify for anyone reading: Chargeflow is free to install, and the $100 is a temporary authorization hold tied to Alerts enrollment, not a charge, released per our standard processing timeline. But you're right that this should be disclosed clearly upfront, not surfaced later on.
Our customer experience department has reached out to you directly to make this right and to make sure this gets fixed at the source, not just explained away.
The Chargeflow Team
Maria was amazing she is very helpful and quick to help. Again thank you Maria!
An excellent service for handling disputes. They are very precise in explaining what documents to provide, how to respond, and how to handle the situation in general. I highly recommend it to everyone.
DO NOT INSTALL CHARGEFLOW. HUGE MISTAKE.
I had this app installed on my store for a couple of years, and I seriously regret it.
Before using Chargeflow, I handled my own chargebacks and won around 90% of them. I would maybe lose 1 out of 10.
When Chargeflow handled the cases, I lost basically 10 out of 10. The only cases I actually won were the ones where I submitted the evidence myself.
Their responses look like generic copy-and-paste templates. No real strategy, no strong custom evidence, nothing that actually feels built for your order. If you are a merchant, you are honestly better off uninstalling this app and using ChatGPT to help you write your own chargeback response. It will give you something more detailed than a lazy generic template.
The fees are the worst part. I lost over $4,000 just in Chargeflow fees because they take 25%. Even when I did the work myself, submitted the evidence myself, and won the claim myself, they still charged me just because the app was installed on my store. That is insane.
I sell high-ticket products, so one dispute can be expensive. If they take 25% from a case they did not even properly handle, that adds up fast.
Also, if the same customer files the chargeback again or the case gets reopened, you can get charged again. So you can win, pay them, then deal with the same dispute again and get charged again. You can literally end up losing money even after winning.
This app did not protect my store. It cost me thousands and made chargebacks worse.
My advice: do not install Chargeflow. Uninstall it, handle your own claims, upload your own proof, and use ChatGPT if you need help writing the response.
Never again.
Hi OutStorm Scooters,
thank you for sharing this, two years is a long relationship and we want to understand what changed.
Chargeflow operates on success-based pricing: you only pay when we recover a chargeback for you, 25% of the recovered amount, with no long-term contracts, no hidden fees, and complete transparency.
We know fee questions on reopened or re-disputed cases can be confusing.
Our customer experience team has reached out to you directly to go through your account and answer any questions.
The Chargeflow Team
Amazing service and very helpful staff.
great customer support
Great app and great customer service
Great App!
