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amazing customer support
great app, and support fast support.
We just set up our account with Chargeflow and it was an easy and seamless integration. I set up a call with Ben to walk me thru the first initial chargebacks we received and he was very helpful, guiding me thru the platform and providing tips on how to optimize the software to best cater to our business needs.
Not satisfied with results. We are losing chargebacks that were fraudulent
Hi Electron Colloidal,
Thank you for the feedback, and apologies for the slow reply here.
Fraud-reason disputes are the hardest category in chargeback recovery and outcomes vary a lot by account — which is exactly why we'd rather look at your specific numbers than answer in general terms. We would like to pull a full win-rate breakdown by dispute reason for your account and walk through your fraud cases with you individually, so we can see what's happening on your disputes rather than guess.
You can reach us directly at support@chargeflow.io and it comes straight to us.
The Chargeflow Team
10/10 service from the Chargeflow team
Great app. Easy to use, win rate has been high for us, and they have great customer service. Ben helped me out and answered my questions quickly and thoroughly.
Ben was incredibly helpful and patient and has been walking me through the onboarding process seamlessly and the integrations of this are amazing
Chargeflow is amazing! I received a chargeback from someone who tried to scam me. I am so thankful I had Chargeback. I contacted them immediately through their chat and Jason helped me quickly. He was very reassuring and told me everything I needed to do. Follow up and communication was prompt and efficient. Hoping this appeal turns out in my favor. :)
Sadly hard to navigate through and to understand ..
Hi Aleo,
thank you for sharing this feedback, we're sorry the app felt hard to navigate, that's not the experience we want for any merchant.
We'd love to make this easier for you. Our customer experience team has reached out directly to walk through any setup questions and make sure everything is clear from here on out.
We take feedback like this seriously, it helps us keep improving for the merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get you set up smoothly.
The Chargeflow Team
CHARGEFLOW WILL LOSE YOUR CASES AND TRY TO STEAL YOUR BANK INFO.
Chargeflow submitted my chargeback before their own 5-day evidence window closed, so my proof was never included and I lost the case.
They promised a refund but it’s been over a month of excuses (false claims my store was closed, “sent” via Stripe, now PayPal with “issues”). Six weeks later, they’re still emailing me after I told them to stop and asking for my bank info. They also offered a PayPal refund only if I remove my review.
Any decent business would give the refund and ask AFTER to reconsider. The audacity to hold a refund I am owed hostage is wild.
You can easily respond to chargebacks yourself with the help of AI. You don't need this scam company.
Hi Crimson and Clover Studio,
thank you for sharing this. The concerns you've raised around case handling and communication are serious, and we hear you.
Our customer experience team has personally reached out to you directly to make sure every outstanding concern is fully resolved.
The Chargeflow Team
